Thank you for sharing your experience! We're so glad to hear you enjoyed the beautiful location and had wonderful weather for your anniversary getaway. We hope to host you again in the future for another memorable stay!
We stayed at this property the last several years and the same condo in October. The condo is well maintained and wonderful location and view of the gulf
Thank you for your continued loyalty and kind words! We’re delighted to hear that you enjoy the condo’s maintenance, location, and beautiful gulf view. We look forward to welcoming you back for many more stays to come!
Thank you for your feedback! We're thrilled to hear that you and your husband enjoyed the property and found the location perfect. We hope to welcome you back soon!
We thought we were getting two bedroom. One with king bed and the other bedroom with queen bed plus full size bed.Second room only had a full size bed and the living space had a couch bed. The location and views were amazing!The ocean was right outside the door as were the heated pools. Then building was very clean and the atmosphere was very family!
Thank you for sharing your experience with us! We’re glad you enjoyed the amazing location, ocean views, and the family-friendly atmosphere. We apologize for any confusion regarding the bedding arrangements and appreciate your understanding. Your feedback helps us improve our listing descriptions to better set expectations for future guests. We hope to welcome you back for another wonderful stay!
Didn't like having to go to another location for keys. need code doors so don't have to go somewhere else to get and drop off keys. also so don't have to keep up with keys. Other than that nice.
Hello Brenda,
We appreciate your review about your stay. We are moving towards keyless entry by 2024. We do hope to have you stay with us again in the future.
Probably the main complaint was all the mold in the shower. But another is that when we got there, the couch cushions were standing upright. When we went to lay them down and sit in the couch, they were very wet. After calling the cleaning contact we were informed they had been cleaned. Which is good I guess but it would have been nice if we had been told that. Also in my son’s room all the lamps were unplugged, so we had to spend time crawling behind furniture to get them plugged in so he could use them. It really could use a deep clean and a decor refresh.
Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with the shower, couch, lamps, and overall cleanliness. Guest comfort and satisfaction are very important to us, and we’ll be addressing these concerns with our cleaning and maintenance teams. We appreciate your detailed input, as it helps us improve the experience for future guests, and we hope to have the opportunity to host you again under better circumstances.
Old and dated not very clean sand everywhere inside floor tiles cracked by door leading to balcony toilet was filthy ac vents were extremely dirty looked like they had never been cleaned before the master bath tub was dirty besides that the view was amazing
Thank you for taking the time to give us a review. We do appreciate the feedback as it helps us to continually improve. We will definitely pass this information along to the housekeeping department.
Poole Team
We enjoyed our visit. The property was as pictured in the advertisement. Basic necessities covered. The bed was reasonably comfortable. The kitchen had everything we needed for cooking/eating/drinking, we just had to buy the groceries (basic seasonings would be a nice addition). The doors to the balcony took a minute to figure out how to open when you're used to sliding doors. It would be nice to convert the entry to a keyless entry vs having to go to the office to pick up & drop off physical keys. The bathroom for the main bedroom is the shared common bathroom, with the secondary bedroom having a separate bathroom, which is unusual. I would strongly encourage a better quality bath tissue (TP) instead of the cheaper 1-ply that was offered. I did appreciate that puzzles were available for entertainment but would add some card games, dice, or dominoes for additional entertainment for future guests, but we came for the beach so that's what we did. The elevator was quick, the pool was nice, and the beach was just a short walk down from the pool area. All in all, we enjoyed our stay and would recommend this condo to others in the future.
Thank you for your detailed and honest feedback! We’re glad to hear you enjoyed your stay and found the condo as advertised, with the kitchen well-equipped for your needs. We appreciate your suggestions regarding seasonings, bath tissue quality, and additional entertainment options — these are great ideas that we’ll certainly consider to enhance future guests’ experiences. We understand the balcony door and key pickup process might have been a bit different than expected and will look into ways to improve convenience. It’s wonderful to know you enjoyed the quick elevator, nice pool, and easy beach access. Thanks again for recommending our condo, and we hope to welcome you back on your next visit!
Avis ancien
2/10 – Terrible
Deborah H.
9 nov. 2015
Not for me
Bathrooms are very small. The condo had a awful odor. Had to go buy candles and air fresher. Had air condition turn off for three days trying to get smell out of condo. Husband found something rotten in garbage disposal he said it looked like slimy chicken skin. The bathtub sounded like it was going to fall through floor. Never heard a bathtub make a cracking sound. We traveled to Pensacola FL and to Mobile AL some great things to do and see and some great food. No I will not book this condo again. Found a lot of shells after storm.
To begin with did not give good instructions on floor location. Room had no extra toilet paper for a 4 night stay. Turned in keys to man at the office and he never said thank you nor did you enjoy your stay? I get calls 3 hours after I left by office telling me I had not signed the rental agreement which I was told the same thing Sunday when I checked in. She then printed a rental agreement and I signed. Then on Thursday calling me saying I had not signed one I told them the story then she said okay. I get another call 5 minutes later from another lady asking for the keys which I left at 9:30 to a man in the office. Described the guy and vehicle he walked out and got into. She was very rude. Will Never stay with Poole and Associates again. Not friendly management at all.
Poole and Associates were wonderful! The property is as described. We had all the room we needed for our family of five. Our favorite part was sitting on the balcony watching the dolphins. We will definitely stay here again!