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Unpack and Unwind! True Beachfront Condo with Free Beach Service (203)

Galerie de photos de l’hébergement Unpack and Unwind! True Beachfront Condo with Free Beach Service (203)

Restauration en plein air
Cuisine privée
Aire de séjour
Chambre
Intérieur

Avis

9,0 sur 10 – 
Merveilleux
1 chambre1 salle de bain4 personnes

Commodités populaires

  • Sur la plage
  • Piscine privée
  • Stationnement sur place disponible
  • Cuisine
  • Buanderie
  • Climatisation

Chambres et lits

1 chambre (4 personnes)

Chambre 1

1 très grand lit

Chambre 2

1 canapé-lit (double)

1 salle de bain

Salle de bain 1

Baignoire ou douche

Espaces supplémentaires

Cuisine
Balcon
Coin salle à manger séparé
Jardin
Salle à manger

À propos de cet hébergement

Déballez et détendez-vous! True Condo sur la plage avec service de plage gratuit (203)

Bienvenue à la plage!

Les clients de l’unité 203 sont accueillis par une fresque murale, peinte par le propriétaire, de notre belle plage. D'autres œuvres d'art uniques se retrouvent dans l'ensemble de l'unité.
Des comptoirs en granit, une baleine souriante et une grenouille intéressante sont les caractéristiques de la cuisine.
Les couleurs rouge, jaune et noire du salon sont mises en valeur de manière spectaculaire par un magnifique tapis turc. Un pélican curieux surveille la pièce.

La chambre lumineuse et aérée est l'endroit idéal pour se détendre après une journée bien remplie sur la plage. Dans la salle de bain attenante, les caricatures de gens à la plage et «L’évolution d’une reine de beauté» ne manqueront pas de faire sourire.
Cette unité est située près de l'extrémité ouest du bâtiment, vous permettant de vous détendre à l'ombre et de profiter du lever du soleil à couper le souffle de l'aube, ainsi que de la magnifique vue sur le golfe et la plage. Les escaliers à proximité vous permettent d'accéder rapidement à la plage - à quelques pas seulement!

Les clients de la location au Holiday Surf and Racquet Club bénéficient d'un service de plage gratuit et d'un choix d'activités Xplorie gratuites tous les jours de leur séjour. Embarquez pour la croisière avec les dauphins, essayez la pêche en haute mer ou profitez des sensations fortes du parc aquatique Big Kahunas!

N'oubliez pas tous les équipements merveilleux que Holiday Surf a à offrir - une superbe piscine extérieure chauffée, une salle de remise en forme, un sauna, des courts de tennis et un jeu de palets avec location de matériel gratuit. avons-nous mentionné - nous sommes directement situés sur notre propre privé, White Sand Gulf Beach. Que pourrais-tu vouloir de plus?!

L'unité # 203 du Holiday Surf and Racquet Club peut accueillir jusqu'à 4 personnes avec un lit King et un canapé-lit Queen. Il a juste un minimum de 3 nuits toute l'année.

Restez dans l'unité 203 et nous savons que vous direz: «Nous avons passé des vacances parfaites à la plage».

Ajoutez des dates pour connaître les prix

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Aire de séjour
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Holiday Isle
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  • Piscine
  • Cuisine
  • Wi-Fi gratuit
9.6 sur 10, Exceptionnel, (97 avis)
Fantastic View includes complimentary beach service (719)

Règles de l’hébergement

Arrivée après 16 h 00

Âge minimum pour la location : 25 ans

Départ avant 10 h 00

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Enfants

Enfants autorisés : de 0 à 17 ans

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Événements

Événements non autorisés

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Animaux de compagnie

Animaux de compagnie non autorisés

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Fumeurs/non-fumeurs

Hébergement non-fumeurs

Renseignements importants

À savoir

Nº de l’hébergement : 692650vb
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte n'a pas indiqué si l'hébergement était équipé d'un détecteur de monoxyde de carbone ; pensez à apporter un détecteur portable lors de votre séjour
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, une trousse de secours et un verrou de sûreté

À propos du quartier

Destin

cet appartement en copropriété vous donne rendez-vous à Destin sur la plage, dans le quartier Holiday Isle. Si l'emblématique Parc aquatique et de loisirs Big Kahuna's Destin constitue une attraction populaire, vous apprécierez la beauté naturelle des lieux qui s'offre à vos yeux au détour des emblématiques Plages de Destin et Miramar Beach. Envie de vivre un moment unique lors de votre séjour ? Consultez l'affiche des fantastiques Preston Hood Athletic Complex et Fort Walton Beach Tennis Center, et préparez-vous à vibrer !
Carte
Destin, FL

À proximité

  • Plages de Destin - 9 min à pied - 0.8 km
  • Destin Harbor - 11 min à pied - 1.0 km
  • Parc aquatique et de loisirs Big Kahuna's Destin - 5 min en voiture - 3.1 km
  • Activités de loisirs Destin Harbor Boardwalk - 6 min en voiture - 3.5 km
  • Miramar Beach - 9 min en voiture - 8.3 km

Transport

  • Fort Walton Beach, FL (VPS-Aéroport régional du nord-ouest de la Floride) - 30 min en voiture

Restaurants

  • ‪Cj’s Hangout - ‬5 min en voiture
  • ‪Circle K - ‬4 min en voiture
  • ‪Donut Hole - ‬4 min en voiture
  • ‪Red Door Saloon - ‬6 min en voiture
  • ‪Margaritaville - ‬4 min en voiture

Foire aux questions

Unpack and Unwind! True Beachfront Condo with Free Beach Service (203) possède-t-il une piscine?

Oui, cet établissement propose une piscine. L'endroit possède notamment une piscine chauffée.

Combien cela coûte-t-il de séjourner à Unpack and Unwind! True Beachfront Condo with Free Beach Service (203)?

En date du 12 mai 2026, les prix trouvés pour un séjour d’une nuit pour deux adultes à l’hébergement Unpack and Unwind! True Beachfront Condo with Free Beach Service (203) le 3 sept. 2026 commencent à 293 $ CA, taxes et frais en sus. Ce prix est fondé sur le plus bas prix par nuit des 24 dernières heures pour des séjours dans les 30 prochains jours. Les prix sont sujets à changement. Choisissez vos dates pour obtenir des prix précis.

Unpack and Unwind! True Beachfront Condo with Free Beach Service (203) accepte-t-il les animaux de compagnie?

Non, l’établissement n’accepte pas les animaux de compagnie.

Combien coûte le stationnement à Unpack and Unwind! True Beachfront Condo with Free Beach Service (203)?

L’hébergement dispose d’un stationnement sur place.

À quelle heure est-il possible d'arriver à Unpack and Unwind! True Beachfront Condo with Free Beach Service (203)?

L’arrivée est possible à partir de 16 h.

À quelle heure doit s'effectuer le départ à Unpack and Unwind! True Beachfront Condo with Free Beach Service (203)?

Le départ est à 10 h.

Où se situe Unpack and Unwind! True Beachfront Condo with Free Beach Service (203)?

Holiday Isle - condo de bord de plage se trouve au centre-ville, à moins de 10 minutes de marche des sites suivants : Choctawhatchee Bay et Plages de Destin. Parc aquatique et de loisirs Big Kahuna's Destin et Activités de loisirs Destin Harbor Boardwalk se trouvent également à moins de 5 km.

Avis

9,0

Merveilleux

Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 55 avis sur 86.
Note de 8 – Bien, d’après 20 avis sur 86.
Note de 6 – Acceptable, d’après 7 avis sur 86.
Note de 4 – Médiocre, d’après 3 avis sur 86.
Note de 2 – Terrible, d’après 1 avis sur 86.

9,2/10

Propreté

10/10

État et installations de l’hébergement

9,8/10

Arrivée

9,4/10

Communication

9,8/10

Emplacement

9,6/10

Exactitude de l’annonce

Avis

Avis vérifié

10/10 – Excellent

Brian S.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Amazing hospitality, they left us a bottle of champagne and a cheesecake for our anniversary. Amazing place. Great view, very quiet and clean. Short drive to all of the good restaurants and shops in the area. We didn’t want to leave! We will be returning. Thanks again.
Happy Anniversary!
View from the room
Visitor on the beach.
Séjour de 3 nuits en mars 2026
Avis vérifié

10/10 – Excellent

Shellea M.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Loved everything about the HRSC. Was very quiet except for one family that seemed to think everyone would like their music, which we did not, nor how loud they played it. One of the maintenance guys also had to tell them that they were not allowed to drink their drinks in the pool. Other than that, it was fabulous.
Séjour de 5 nuits en mars 2026
Avis vérifié

10/10 – Excellent

Dana R.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Perfect stay! Steps from the beach and amazing views and location! Will stay here again for our anniversary next year!
Séjour de 4 nuits en septembre 2025
VrboOwner a répondu le 15 oct. 2025
Thank you so much! We’re thrilled you had the perfect stay and loved the beach access and views. How wonderful that you plan to return for your anniversary — we can’t wait to welcome you back and help make it just as special!
Avis vérifié

10/10 – Excellent

Amber R.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Mother/daughter trip

Absolute perfect location for a mother/daughter trip! Beautiful and right on the beach!!
Séjour de 2 nuits en juillet 2025
VrboOwner a répondu le 26 déc. 2025
Thank you so much for your review! We’re thrilled to hear your mother/daughter trip was such a special one and that you enjoyed the perfect beachfront location and beautiful surroundings. We truly appreciate your feedback and hope to welcome you back again soon! Warm regards, HSRC Guest Services Team
Avis vérifié

10/10 – Excellent

Lisa

Points forts : Propreté, état et installations de l’hébergement et communication.
Excellent stay Will definitely return
Séjour de 2 nuits en avril 2025
Avis provenant d’un site partenaire

10/10 – Excellent

Alberto

A+

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great little apartment/condo!
VrboOwner a répondu le 4 sept. 2025
Alberto, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the location, cleanliness, spaciousness, and beautiful views. We look forward to welcoming you back for another perfect stay! Warm regards, Holiday Surf and Racquet Guest Service Team
Avis vérifié

10/10 – Excellent

Llana D.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Amazing

Absolutely loved our stay, the beach was clean, the beach service was easy to use. I really appreciated the birthday balloons and cake for my Aunt on check-in!!! You guys really knocked it out of the park!!!
Séjour de 6 nuits en juin 2025
VrboOwner a répondu le 26 déc. 2025
Thank you so much for your amazing review! We’re thrilled to hear you absolutely loved your stay and enjoyed the clean beach and easy-to-use beach service. We’re especially happy to know the birthday balloons and cake made your aunt’s celebration extra special — that truly makes our day! Thank you for your kind words, and we hope to welcome you back again soon. Warm regards, HSRC Guest Services Team
Avis vérifié

10/10 – Excellent

K PField

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great stay

If we come back down with just us, we'll be staying here
Séjour de 3 nuits en octobre 2023
VrboOwner a répondu le 31 oct. 2023
Hello! Thank you so much for staying with us! We are happy to hear you had a great stay. We do hope you will come back and stay with us again in the future!
Avis vérifié

10/10 – Excellent

Mindy H.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Beautiful views!

We loved our stay at Unpack and Unwind! The balcony had beautiful views and we even saw some dolphins. The beach chairs and umbrella were a bonus. We even extended our stay an extra day. We will be back!
Dolphins!
Séjour de 5 nuits en avril 2025
VrboOwner a répondu le 26 déc. 2025
Thank you for the wonderful review! We’re so glad you loved your stay at Unpack and Unwind and enjoyed those beautiful balcony views—seeing dolphins is always such a special treat. We’re happy to hear the beach chairs and umbrella were a bonus and that you enjoyed your stay so much you decided to extend it. Thank you as well for sharing the beautiful picture; we love seeing our guests’ memories. We look forward to welcoming you back again soon! Warm regards, HSRC Guest Services Team
Avis vérifié

10/10 – Excellent

Scott D.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Beach view

Property was clean and well maintained very polite and courteous staff. Easy access to the beach and great view from the balcony.
Séjour de 4 nuits en juillet 2024
VrboOwner a répondu le 21 août 2024
Scott, Thank you for your kind review! We’re pleased that you enjoyed the cleanliness and upkeep of the property, as well as the polite and courteous staff. It’s great to hear that you appreciated the convenient access to the beach and the lovely view from the balcony. We hope to welcome you back soon! Warm regards, HSRC Guest Services Team
Avis provenant d’un site partenaire

8/10 – Bien

Clive B.

Enjoyed the time their

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was nice to get away, weather was not cooperating but that is mother nature you cannot control it. Overall we had a good time.
VrboOwner a répondu le 23 oct. 2024
Clive, Thank you for your review! We’re glad to hear that, despite the uncooperative weather, you were able to get away and still have a good time. Sometimes Mother Nature has her own plans, but we hope your stay was relaxing nonetheless. We look forward to welcoming you back for another visit, hopefully with perfect weather next time! Warm regards, Holiday Surf & Racquet Club Guest Services Team
Avis provenant d’un site partenaire

10/10 – Excellent

jackie t.

Great stay!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great location, easy access to the beach. Clean, quiet, and comfortable. Would definitely stay here again. Staff was super friendly.
Séjour de 5 nuits en août 2021
VrboOwner a répondu le 1 juill. 2023
Jackie, We are pleased to hear that you had a great stay and we hope to welcome you back sometime soon. Holiday Surf & Racquet Club Guest Services Team
Avis provenant d’un site partenaire

10/10 – Excellent

John A.

President

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very good location with great beach access.
VrboOwner a répondu le 1 juill. 2023
Thank you for reviewing our property. Since we are beach front, it makes for great views and easy access straight to the beach! Come back and see us soon!
Avis vérifié

10/10 – Excellent

Angelo K.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Destin

Nice condo unit. Perfect size for us. Coffeemaker was broke, but replaced with a new one immediately. Would recommend.
Séjour de 8 nuits en avril 2024
VrboOwner a répondu le 30 juill. 2024
Angelo, Thank you for your review! We’re glad to hear the condo was the perfect size for you and that we were able to quickly replace the broken coffeemaker. We appreciate your recommendation and look forward to welcoming you back for another stay! Best regards, HSRC Guests Services Team
Avis provenant d’un site partenaire

10/10 – Excellent

Pamela K.

Pam Kemp

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very clean, furnished well, great beach access, everything is great working order!
Séjour de 5 nuits en mai 2018
Avis provenant d’un site partenaire

10/10 – Excellent

Traci F.

Beautiful Beach Front Stay

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This is by far the best place we have stayed in Destin so far. We had a view of the beach from our balcony and the walk to the beach was very short and easy. The condo was nice and the staff were friendly. We will definitely try to come back!
VrboOwner a répondu le 13 sept. 2023
Traci, Thank you for letting us know that you enjoyed your stay. We enjoyed having you as our guest and we look forward to welcoming you back soon. Holiday Surf & Racquet Club Guest Services Team
Avis provenant d’un site partenaire

10/10 – Excellent

Anne M.

Perfect Get-away!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great beach front condo with an excellent view. Easy access to the beach. Central location to everything in Destin. Kitchen was well equipped with utensils, dishes, pots and pans and coffee pot. Everything was nice and clean. LOVE THE CHAIRS AND UMBRELLA on the beach!! Would definitely stay here again.
Séjour de 5 nuits en juillet 2024
VrboOwner a répondu le 19 août 2024
Anne, Thank you for the five-star review! We're very pleased that you had a perfect getaway and enjoyed the beach front condo, along with the excellent view and easy beach access. It's wonderful to hear that the kitchen had everything you needed and that the condo was nice and clean. We're glad you loved the beach chairs and umbrella, too! We would be delighted to welcome you back for another stay in the future. Warm regards, Holidiay Surf & Racquet Club Guest Services Team
Avis provenant d’un site partenaire

6/10 – Acceptable

A guest from Saint Amant, LA

Destin Trip

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Arrived check in was a breeze. room was clean and very nice. Only issue i had was that on the beach you was not allowed to use anything other than a umbrella. Cant put any tents or easy up canopy's.
VrboOwner a répondu le 4 juill. 2024
Joshua, Thank you for sharing your experience with us. We're pleased to hear that your check-in process was smooth and that you found your room clean and very nice. We apologize for any inconvenience regarding the beach policies regarding tents or easy-up canopies. These policies are often in place to ensure safety and fairness for all guests enjoying the beach. We appreciate your understanding and hope that this did not detract significantly from your overall experience. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Warm regards, Holiday Surf & Racquet Club Guest Services Team
Avis provenant d’un site partenaire

10/10 – Excellent

Tony B.

Oct 18 thru 21

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The property location is excellent. it is on Holiday isle in residential area on the beach yet only a short drive to restaurants, grocery and gas. Beach Service is excellent. Property is secure and quiet. Very enjoyable stay.
VrboOwner a répondu le 26 oct. 2022
Tony, We are very pleased to hear that you had an enjoyable stay. Thank you for being our guest and we hope to welcome you back again soon. Holiday Surf & Racquet Club Guest Services Team
Avis provenant d’un site partenaire

2/10 – Terrible

Cathy F.

Unit 203

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We were to stay in unit 203 for 30 days we asked to be moved after 12 days, due to constant construction around us.The staff were accommodating and allowed us to relocate to unit 109. So far All is good.This experience rating is given midway thru our stay.
VrboOwner a répondu le 1 juill. 2023
Catherine, Thank you for staying with us. We do apologize for the inconvenience from the construction during your stay. Thank you for letting us know that even with the condo change you were able to have a good rest of your stay. You are a valued guest and we hope to welcome you back again soon. Holiday Surf & Racquet Club Guest Services Team
Avis provenant d’un site partenaire

10/10 – Excellent

Patricia F.

Destin Beach Vacation

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: What a Beautiful condo. We enjoyed the view of the Emarald green gulf from the balcony and saw dolphins every morning! The condo was very clean with comfortable furnishings. The beach chair service was a great bonus. This unit on the second floor was next to the stairs just steps from the beach. It was only a short drive to restaurants and activities. The Holiday Surf and Racquet Club was very well maintained and safe. We would definitely stay at this complex and this condo again.
VrboOwner a répondu le 1 juill. 2023
Patricia, Thank you so much for taking the time to leave us a review. We are so pleased that you enjoyed unit 203. You were an amazing guest and we hope to welcome you back soon. Holiday Surf & Racquet Club Guest Services Team
Avis provenant d’un site partenaire

8/10 – Bien

Florie M.

Perfect Location!

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Loved the location of the complex & the unit itself. We have the view of the tennis courts (in good condition)& of the gulf. Kitchen has the necessary utensils one needs; adequate bath towels. Cons: bed was on the firm-side; felt like I was sleeping on the floor. Couch looked & felt worn out. Not a deal-breaker for us but considering this is a Racquet Club complex we expected Tennis Channel to be available, especially since BNP Paribas was on that week.
Séjour de 8 nuits en mars 2022
VrboOwner a répondu le 1 juill. 2023
Florecita, Thank you for staying with us at Holiday Surf & Racquet Club. Thank you for your feedback. Your review helps us to ensure the best quality stay possible. We will look further into the concerns about the mattress and couch. We apologize that the tennis was not available during your stay but we will bring this suggestion to the general manager. We enjoyed having you as our guest and we hope to welcome you back again. As of late 2022, the owner has put in brand new living room furnishings, including a modern style sofa. We hope you will return and try unit 203 again! Holiday Surf & Racquet Club Guest Services Team
Avis provenant d’un site partenaire

4/10 – Médiocre

Donna W.

Nice facilities - but...

Rating Details: The property manager was adequately helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The unit was exactly as described. Great view! Bed was super comfortable! Upon arrival the unit was pretty clean. Day 2 we had several uninvited guests - not something I am accustomed to at home. We were inundated with roaches 😕 (Not palmetto bugs, roaches!). Day 4 we left (2 days early). I advised the staff as I checked out. Now apologies, No, "How can we make it better", etc. I have tried multiple times to contact someone at the facility & that didn't accomplish a thing. Askedo for info to contact owners. Nothing.I do have multiple photos. The travel insurance won't cover the early departure either. Disappointed to say the least.
Séjour de 4 nuits en mai 2022
VrboOwner a répondu le 1 juill. 2023
Hello Donna, We would like to once again extend our apologies for the issues you experienced during your stay. Each month we have Florida Pest Control spray all of our units to minimize pests that may hitchhike with luggage or from other pest travel. Unfortunately, because pest control had just come out the day the issue was reported pest control would not return until the scheduled date which was in a few days from the reported issue. It is a top priority for HSRC to make sure all concerns are addressed as swiftly as possible and sometimes an issue can take more than a day to resolve. The pest issue has now been completely resolved. It ended up being an issue with a different unit. Also, as of late 2022, this condo boasts brand new living room furnishings, including a new modern sofa. We hope you will consider visiting us again! We do understand your frustration with travel insurance but to our dismay, we can not overrule their policies. We did check with our staff about the customer service that was provided at the time of check out and the staff member said in the frustration of the moment it was stated by the person checking out that they "were over the stay" and then the guest walked off from the front desk. All team members are required to make sure that any customer service issues remain de-escalated and reported to management for a further resolution for the guest. We are aware that after the initial situation occurred the general manager was sent an email but by that time no further monetary refund could be offered. We do wish this matter could have worked out differently and we will look for better resolutions to tackle situations that may arise like this in the future. Holiday Surf & Racquet Club Guest Services Team
Avis provenant d’un site partenaire

6/10 – Acceptable

Betty H.

Check-in Review and Suggestion

Rating Details: The property manager was somewhat unhelpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The check-in process is UNPLEASANT! I have been coming to HSaR for over 20 years and checking in has become very unfriendly in the last few years. I called about 11:30am to see if our unit was ready early. The man told me that there was no way he could check to see but sometimes guests are allowed to check in after 1pm if the unit is ready. So we arrive at 1:30 to find that the office is closed until 2pm for a meeting which he neglected to tell us about. We decide to wait the 30 minutes... only staff doesn't return until 3:30 and no one answers the number we were instructed to call. Customer service seems to be the least important factor. Many other vacation management companies are willing to contact the incoming guests with a simple text or email when/if their unit becomes available earlier than 4pm. It could a win/win situation if you would do that. Guests would feel special and be excited. I am quite sure that I am not the only person "wasting time" in Destin waiting to check in. And it would alleviate the rush at 4pm when everyone is trying to check-in. I don't see any down-side to doing this. Some management companies even request the clean-up company to try to complete the units with bookings first so that they can charge the guests 1/2 a night if the unit is available and the customer check-in is before 12 noon. That is "free money" for you. the unit is ready and sitting there empty. Why not capitalize on it! Put a clause in the rental contract "Please do not call and request your unit early. IF it is ready, we will notify you and offer early check-in for an additional fee of half of a one-night fee."
VrboOwner a répondu le 1 juill. 2023
Thank you for reviewing our property. We hate to hear that you had a very unpleasant experience at check-in but hope the remainder of your stay was exceptional. We do not have meetings often and will keep your suggestions in mind for the future. The person you spoke to definitely should have informed you about the meeting and we apologize for that. Come back and see us again and we promise to not disappoint you!
Avis vérifié

8/10 – Bien

Allen e.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Overall the stay was good! Only issue i ran into was the host was really not personable! My luck, it was the same host to check me in and out. There was no greeting, smile, thanks for staying, hello, bye, or even have a good day! The other host that where dealing with customers gave that hospitality. So hopefully this wasn't a single out for any reasons. This host, im not sure of her name but on my check out day of the 6th. She had on a white sweater and black tights. Thank you!
Séjour de 3 nuits en avril 2026

À propos de l’hôte

Hôte : Holiday Surf & Racquet Club

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Anglais

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