Rainbow Bay Villa - Spacious and Luxurious

Hi Bruce, Thank you for your positive review. We are glad you enjoyed the great location and everything you needed for your stay. We look forward to accommodating you for your next stay. Kind regards, Gold Coast Holiday Homes.

Hi Amanda, Thank you for taking the time to share your feedback. We're glad to hear that you found our key collection process convenient and easy! We hope you enjoyed your stay and look forward to welcoming you again next time! Kind regards, Gold Coast Holiday Homes

Hi Jennifer, Thank you for taking the time to leave a 5-star review! We're thrilled to hear you found the property spacious and well equipped- It truly is a fantastic home in a great location! We always aim to provide a comfortable and convenient stay. We look forward to welcoming you again next time! Kind regards, Gold Coast Holiday Homes

Hi Stefanie, Thank you for your wonderful 5-star review. We are delighted to hear that the house suited your group so well and that you found the layout, spacious bedrooms, and multiple bathrooms comfortable and convenient for your stay. It’s great to know the location worked perfectly for beach visits and dining out. We also appreciate your understanding regarding the nearby construction and are pleased it did not impact your stay. The time-zone switching and rideshare quirks can certainly be unique to this border area. Coolangatta is indeed a beautiful and relaxed destination, and we’re thrilled that the home provided a comfortable base for your time by the sea. We hope to welcome you back again soon. Kind regards, Gold Coast Holiday Homes

Hi Claire, It is disappointing to receive your review as we have been dealing directly with you regarding this matter. After receiving your complaints on arrival, we immediately offered for our cleaner and maintenance man to attend, however you declined this offer. Following a thorough investigation into the validity of your complaints, we made a fair and reasonable offer of compensation for you. You had already secured the booking at a heavily discounted rate and to be quite frank, we did not feel that some of your complaints warranted compensation (including too many keys on the key ring and no restaurant recommendations provided). The property represents very good value for money and is heavily booked year round with consistent positive reviews. The property had been professionally cleaned prior to your arrival, however we accept that there were some leaves in the patio area and door tracks. While we appreciate you were hoping for a larger reduction in your booking total, it simply was not warranted based on the concerns you raised. Regards, GCHH

Hi Sonia, Thank you for your lovely feedback regarding your stay at Rainbow Bay Villa. We're glad to hear you enjoyed your time at the property. We look forward to welcoming you again in the future. Kind Regards -GCHH Team

Hi Paul, Thank you for taking the time to review your stay with us, we're sorry to see you've rated your experience 1 star. Would you be able to provide further details as to what you found unsatisfactory for us to ensure an enjoyable stay for all guests? Thank you and we appreciate your assistance. - Gold Coast Holiday Homes