Park Hill Holly House - A Place To Call Home License: 2018-BFN-0000208

Mrs. McQueen, We are so pleased you enjoyed our home. We make every possible effort to make sure that our guests are comfortable. I meant to block off the week you booked, it was an oversight on my part. We were very busy finishing up the new window installation. It took a little longer than anticipated. Instant booking did not allow communication so it was impossible to convey that we had not intended to book. We apologize again that we did did not have the barbecue working, as you know there was a blizzard just before your arrival and snow on the ground when you checked in. In any case, we usually setup the outdoor area in May. We also thought it unlikely that anyone would be entertaining in the back yard during this time. We were happy that you found it easy to move things inside. I did not know your preference was a downtown location. Our property description states, near downtown and 3.7 miles from city center. Although we are in the Denver City limits, we are not downtown. Instant Booking makes it difficult to clear up any misunderstandings before booking. And, as you know, it also prevents modifying or correcting errors in the booking process. I am also a little bit confused. as in your correspondence it was important for you to be near your children who just moved to the Park Hill area. Mr. McQueen stated how delighted he was to be within walking distance to the grandchildren. So I’m not sure if you wanted to be downtown or thought your children had moved closer to down. We could tell that your grandchildren enjoyed our home too. We are happy that you felt so comfortable in your stay. Although it takes our staff a bit longer to return things to where they belong, we have things out so they can be enjoyed and we appreciate when guests take care of the things in our home. Sometimes with children and pets it takes a while to remove stains from the furniture. But in the end it’s mostly managed. I’m sorry that our description regarding downtown wasn’t more clear. And regrettably we didn’t live up to your expectations. Hopefully next time you will find something more suitable to your expectations. Best of luck and warm regards, Anita Park Hill Holly House

Dear Virginia, Thank you for your lovely comments. We enjoyed having you. Thank you for taking such great care of our home while you were there. Unfortunately, because of Short Term Rental Compliance I will no longer be able to host any stays shorter than 30 days. Stay tuned though, things may change. I am hoping to move back to the area very soon. Very Warm regards, Anita Park Hill Holly House

Owner's response: "Rebecca, the right vacation home is everything, and we're disappointed if this wasn't the one for you. - The front porch awnings are not blown off they are removed every Winter and reinstalled each Spring - We do not provide daily outdoor maintenance because the wind blows a lot in the Winter and there are leaves, we would never come inside if we tried to keep the leaves away - All of the lights have dimmer switches on them when you raise the dimmer it gets bright, this is convenient for guests who want a special ambiance, we have never had any complaints about this - Our cleaners do a very good job and all the linens are clean and in very good condition - While the mattress is only 4 years old, we know that mattress preference is unique to each guest, we do provide a top-of-the-line mattress beauty rest top - We provide instructions for door operation next to the door but we have not had anyone who complained that it was hard to work, we're sorry for the inconvenience, we do understand that Naomi stopped by to help with the lock but they did not hear back from you so thought all was ok We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to strive for the 5-star experiences we know we can deliver."

August 9, 2011 Hello, Thank you for your review. We are so happy to hear that you enjoyed your stay at Park Hill Holly House. The heat wave in Denver continues. We had a little reprieve yesterday but the temperatures are expected to rise again. The week you were here was one of the hottest on record. I imagine everyone was feeling the heat. Our little 1923 Bungalow can get stuffy when it is closed up. And, you are correct we do request that you close up the house and turn off the fans when you are leaving for extended periods of time. This is a safety practice in our own daily routine. We live here in the home. And we practically move out when we travel to give our guests the most access possible to enjoy our home as we do when we are here. I am sorry I didn’t share all of the tips in air flow. This custom designed bungalow was designed for very nice airflow when temperatures cooled after mid-day thunder showers and when windows could be left open all day. We have adapted. We are very experienced at controlling the airflow in our home and perhaps I have to be a clearer on explaining how we do it to minimize any discomfort. I apologize that my instruction was incomplete. We try very hard to be available when issues arise. We have repeat guests that have found ways to move the portable units around to their comfort level so I wasn’t aware of the issue until your review. I wish you would have given a text or a call and we may have been able to help you mitigate the issue. My apologies. We try very hard to make the stay at Park Hill Holly House a wonderful experience. We love our home, the unique environment it has to offer and the wonderful location. We take a lot of pride in our efforts to share our experience here with others. I apologize that your level of discomfort could not be addressed during your stay. The very best to you, Anita Park Hill Holly House