Your private sanctuary in the heart of historic Beziers

Thanks so much for your lovely review, Mel!

Thank you for your review. I feel compelled to address your comments since many of them are misleading: I can only say that the amenities are fully described on the site (two bathrooms, one with shower, the other with bath/shower) and all other guests find them adequate for their needs; we communicate to guests about the steep drive and have never had an issue in four years - as we warn, you do indeed need to be a competent driver (you certainly don't need a four-wheel drive!) and given that a member of your party managed to crash into the electric gate mechanism and break it, perhaps that was the problem; you informed us by email you were arriving at 6pm but arrived two hours early which is why the house was still being cleaned; from a distance I could not prove how clean the house/garden was - our cleaner of four years vehemently refutes your claims - but we gave you the benefit of the doubt and offered you a significant discount as well as having the cleaner return twice to try to satisfy you; we also changed the bedding halfway through your stay free of charge; upon your request we bought a new percolator (although there were two cafetieres), a new boule set (because you claimed it was missing, though it wasn't), and a new barbecue because you said it hadn't been cleaned. I am glad you report we are responsive; we exchanged thirty emails during your two-week rental trying to ensure you enjoyed your stay!

It is terrible to read a review like this about a house we love. As you can see, all our other guests have expressed how much they loved the property. I should also mention that you broke several items in the house, the fridge was not frosted until you used it (I expect you left the door open), the bed sheets and pillow cases were all stained after you used them, not before. You also left the house long after the agreed checkout. We would have loved to have been there to greet you but due to Covid we cannot. However, you were sent full instructions and information on how to enter the house with contact numbers in case you had any issues. You never communicated to us at all either before or during your stay. If you had any problems or were dissatisfied, why did you not contact us? C'est terrible de lire une critique comme celle-ci sur une maison que nous aimons. Comme vous pouvez le voir, tous nos autres clients ont exprimé à quel point ils ont aimé la propriété. Je dois également mentionner que vous a cassé plusieurs objets dans la maison, le réfrigérateur n'était pas givré jusqu'à ce que vous l'utilisiez (je suppose que vous avez laissé la porte ouverte), les draps et les taies d'oreiller étaient tous tachés après que vous les ayez utilisés, pas avant. Vous avez également quitté la maison longtemps après le départ convenu. Nous aurions aimé être là pour vous accueillir mais en raison de Covid, nous ne pouvons pas. Cependant, vous avez reçu des instructions et des informations complètes sur la façon d'entrer dans la maison avec les numéros de contact au cas où vous auriez des problèmes. Vous ne nous avez jamais communiqué ni avant ni pendant votre séjour. Si vous avez eu des problèmes ou avez été insatisfait, pourquoi ne nous avez-vous pas contacté ?