6/10 – Acceptable
Luan T.
28 mars 2023
Points forts : Propreté, emplacement
Points faibles : Arrivée, communication et exactitude de l’annonce.
Could have been much better
First off, the pictures of the inside living room and kitchen are accurate. My biggest issue is that the description on this page is not accurate. We were looking for a rental that had king-queen-queen as described. We received a queen (master) with a second bedroom that had 2 twin beds. The third queen is a pullout couch in the living room. When I spoke with the onsite maintenance folks, they said that they had not seen any rooms with a king bed. Sounds like a bait a switch tactic.
Global luxury suites (the company that manages/owns this VRBO) had issues with their computer system the whole week. Check in was a pain. The VRBO is part of a multistory high rise with a combination of different tenants. The front desk/concierge person was very nice but new; she had no idea how the check in process was supposed to work and she didn't even know Global luxury suites had VRBOs in the property. The email instructions only had a 800 number to call for issues/support. They didn't offer the number of the onsite employee that manages the VRBO properties even though her office was literally 2 doors down from the concierge desk!! I ended up waing almost 2 hours just to get the key in the room. When we got to the room, one of the twin beds had dead skin/debris and and hair on the comforter and pillow and hair between the sheets. There were extra sheets so we changed them out but not a clean duvet cover so my daughter slept without a comforter the first night.
Luan T.
Séjour de 4 nuits en mars 2023
