Waitahanui Lakefront Escape - Waitahanui Home

Thanks for your review. We're glad to hear you enjoyed the cosy living space and those stunning sunsets. It sounds like a great winter retreat and we’d love to host you again. Reputation & Resolutions Coordinators.

Greetings Leighton, I hope you have been well. Thank you for taking the time to provide feedback following your stay at Waitahanui Lakefront Escape. Firstly, I'd like to sincerely apologise that your experience fell below both your expectations and the standard that Bachcare aims to provide. We appreciate how disappointing it must have been to look forward to a relaxing break away and then encounter a number of issues during your stay. The concerns you raised regarding the heating, the condition and comfort of the beds, the odour in one of the bedrooms, evidence of mice within the property, and the overall cleanliness of the home have all been taken seriously. We understand how these issues, particularly when experienced together, would have had a significant impact on your comfort and enjoyment of the property. Since receiving your feedback, we have been working directly with both the property management team and the owners. They have taken your comments on board and are actively addressing the matters raised to bring the property back up to the standard expected by both our guests and Bachcare. While this does not change the experience you had during your stay, I hope it provides some reassurance that your feedback has been heard and is helping to drive improvements at the property. Thank you again for bringing these matters to our attention. We are genuinely sorry that this stay did not reflect the experience we strive to deliver, and we appreciate the opportunity to review your concerns. We hope this experience will not deter you from booking with Bachcare again in the future, and we would welcome the opportunity to provide you with a much better stay next time. Kind regards, Kenneth Reputations & Resolutions Team

Will, we’re thrilled you enjoyed the spacious layout, lake access, and the comforts that made even rainy days enjoyable. It’s great to hear the home worked so well for your group, and we’d love to welcome you back with even more friends or family next time. Reputation & Resolutions Coordinators, Bachcare.

Thank you so much for taking the time to share your thoughts with us. We truly appreciate your honest and detailed feedback. We completely understand that the vintage character of the home may not have been the best fit for your family. The property does carry a certain nostalgic charm, but we know that the age of the furnishings and appliances, as well as some quirky aspects like the power circuitry, might not be to everyone's taste. We sincerely apologise for the inconvenience caused by these issues, and we will certainly look into resolving them to improve the experience for future guests. We’re glad to hear that you enjoyed the space, location, and the stunning views from the balcony. The setting is one of the property’s standout features, and we’re happy you were able to enjoy it. We completely understand that, for your family of six, the overall experience may not have met your expectations, and we genuinely appreciate you sharing your thoughts. Your feedback is invaluable to us as we continue to work on improving the property and making it as comfortable as possible for all guests. Thank you again for staying with us, and we hope you will consider visiting again in the future. We’d love the chance to offer you a more comfortable and fitting experience.