Near Nat'l Park: ‘Hollywood Park’ Hot Springs Home

We're glad the house worked out for your stay. We appreciate the feedback on the location, and want future guests to know the property sits about one mile from the Oaklawn race track and casino area and roughly an 8 minute drive from downtown, which makes it a convenient spot for exploring the area. We'll keep this in mind as we continue to describe the setting as clearly as possible for future guests.

Hi Rachel, we're glad you enjoyed the location! We want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following: We wish you had reached out to the Guest Contact during your stay if there were any issues you needed to be addressed. We would have done everything we could to resolve them immediately so that you could enjoy the home. We sincerely apologize for any inconvenience during your stay. To avoid cleanliness issues impacting any future stays, I have relayed the concern to my house cleaner. Thank you again for providing such valuable feedback.

Hi Jenny, the right vacation home is everything, and we’re sorry to hear that this one didn’t meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We use professional photographers so we can be sure that our images accurately reflect our property, and guests can decide before booking if the home, decor, and furnishings meet their expectations.- We were unaware of any concerns during your stay, as we didn’t receive any direct outreach, but the property manager’s phone number is posted in the home for real-time support.Thanks for letting us know about your stay!

From the owner: “I’m glad this guest found the home clean and comfortable. I was sorry to hear about the condition of the yard and have asked my team to make sure the area is mowed and cleared of any debris. The property uses resort TV internet service so guests can stream their favorite apps, with setup instructions and local support contact information provided next to the television. Kitchen towels are kept under the sink for guest use. I appreciate the helpful feedback and will continue to make improvements to ensure a safe and pleasant stay for all future guests.”

Hi Atish, we're glad you enjoyed your overall stay! We take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: Thank you for sharing your insights as we strive to ensure that our guests have a positive experience with us and provide high standards of hospitality. We are sorry to hear that you did not have the five-star experience we endeavor to provide our guests. Thank you for sharing your positive feedback on the available washer and dryer for guest use. - We aim for transparency, the listing and photos of the home are accurately advertised for guests to verify if the home fits their needs. - While we do our very best to provide a comfortable environment, external factors like the neighbors are completely out of our control. - We do our best to set industry-competitive prices based on the property and surrounding area and use a dynamic pricing algorithm, which can fluctuate depending on the time of year or holiday season. We apologize if you didn't feel it was a good value. As it is standard in the vacation rental industry, a check-out list of instructions are provided for guest to follow at the time of their departure. - To ensure efficiency, we have immediately resolved the tub draining concern and it is functioning well. - It is important to us that guests have the available amenities and we can confirm that we do provide extra blankets for the sofa bed. We truly go above and beyond to make the best possible stay, and we look forward to this property hosting many satisfied guests.