Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The prearrival arrangements and communications were very smooth. Arrival was another story. The keycode was not working and no one would answer the phone we just kept looping in the automated system. We had already lugged all our items up the two flights of stairs and the lock would not work. Fearful the office was closing soon and we would be left stranded we drove to the office. There we watched the the guy pick up incoming calls and park them, immediately followed by the dark hair lady picking up and hanging up on callers. The woman was very snippy in her responses like we didn't know how to enter a keyless code. She then handed us a key and told us she'd put in a maintenance ticket for tomorrow. Spoiler, the key didn't work either and we again had to drive to the office. Now she was off the charts rude and told us she'd come to the condo. When she showed up she had this attitude like she would show us.. joke was on her the code didn't work; nor did her master code. So then she goes down the stairs and calls someone in the parking lot. Next thing she is shouting a code from the parking lot up to us to try. Seriously? there were people above us also arriving so anyone could hear our code. Her customer service was less than stellar and she should not be in customer service with that attitude. The condo itself was okay. It could use some updates as the other review commented, the bedrooms all have carpet and its old, warn and smells. The TVs did not work and you had to steal batteries from others to get one to function. It would be good to have a book inside the unit for tips and tricks. A few things to note: Before we booked they told us it was 5 stairs to the condo, there are two flights. There is NO access to the beach from the balcony as stated. You cannot walk directly from the condo to the beach because of protected lands so know you have to go around to the pier and access there. Putting everything else aside, the view is awesome!!!