Pool Table + Bar! Family-Friendly Phoenix Retreat

From the owner: ''Thank you so much! We hope to host you again!''

From the owner: "Thank you for staying at our place! We are so happy to hear you enjoyed your stay!"

Hi Cindy, thanks for your review. After going over your feedback with the homeowners, they wanted to clarify the following: - The property is and will remain a non-smoking rental. - Prior to renting our home, the previous owners smoked in the garage, and they may have also smoked in the house. We took extensive measures to rid the home of any smoke smell; we painted the entire house, cleaned every nook and cranny, had an ozone treatment, and had the air ducts cleaned to ensure the home was pleasant for all. Since then, we have never received any complaints about any odors. - As soon as you made our local Guest Contact aware of your concerns, we apologized and happily refunded your entire stay. We do all we can to accommodate our guest's needs, and we will continue to strive to provide the best possible stay for all our guests!

Caitlin, I'm glad the house, location, and condition were what you were expecting. As out-of-town owners, we depend on and pay attention to issues relayed to us via any review. - We apologize we have not had any feedback mentioning the difficulty of getting into the home. We have reviewed this with our manager regarding any correspondence that may be incorrect. - In our Guest Book, we suggest to guests, that if they are there on trash days it would be great if they helped us out with this, but not a firm request at all. Our house check-out rules only state to strip beds. We apologize that our manager texted you to do this and have asked her not to. - In regards to the Amazon package, we can't confirm the delivery date and we have a choice for the porch or garage delivery. Maybe we should have asked for it to be delivered inside the garage and notified you that someone would be entering so you wouldn't be startled. - For pool cleaning, we can't schedule servicing on a "move-out" basis like we schedule cleaning. It is once a week service to ensure cleanliness and safety, we thought Tuesdays would be a good day as opposed to weekends when we have most of the bookings. We do accommodate special occasions when able, we will add a note to the guest book so that we can make changes if requested. The swimming company leaving chemicals there is an oversight on their part that doesn't happen, or at least we have never heard of it happening and we are sorry about that and will mention it to the pool servicer. - Our manager checks with guests about their intended check-out time so she can schedule cleaners for incoming guests. We like to get things cleaned quickly to accommodate any guests who want to check-in early. This by no means should make anyone feel like they need to check out early. - We have mentioned all feedback to the property manager and further discussed the frequency of guest contact, what are her responsibilities and how to better communicate with our guests. We are truly sorry that she made you feel uncomfortable. Thank you for bringing these items to our attention, we will ensure that the Guest Book and all correspondence are correct. We strive to go above and beyond for our guests. Your comments have been taken to heart and task and we are confident that future guests will have excellent stays!