Early communication with the host was very good. I think this apartment is owned by a realty company and I got messages from two different people, one who eventually let us into apartment and gave us instructions. All the bedrooms and bathrooms were clean and comfortable but the kitchen fan needs some attention. The nice private terrace was NOT as pictured. The table, swing and wash machine were there but no chairs to sit on around the table. We had 2 broken chairs, cigarette butts in broken flower pots which our toddler found, a broken broom and dust pan and glass on the ground, so that was disappointing. If you plan to visit during the hot summer months, there are air conditioners in all bedrooms, but know that you will be resetting the circuit breaker often if you use all of them at the same time. The kitchen could use some updating on general items such as basic dry goods and dish soaps, we ran out and had to buy our own. Only one drying kitchen towel supplied for the week, no dish towel which is not enough when you have a large group. Plenty of bath towels, nice large size, beds were comfortable. Only 10 minute walk from the main train station, 15 minutes to the city entrance of Florence. The only other thing was we overpaid for the required city tax which is collected upon your arrival and I got no response when asked for a refund of overage. I did message host with recommendations, so hopefully improved for future guests. Overall still a good place to stay.