Guest Expectations

Our guests on average have just 10 days of paid vacation per year, and we're ecstatic you chose to spend that precious time with us! Before you embark on a much-deserved vacation, we wanted to highlight a view things that are expected of guests, and what you can expect from Sextant:

What can you expect from us?

1. Enjoy a clean, tastefully decorated house that looks just like the pictures. Our homes are constantly maintained and rephotographed whenever furniture is updated.

2. No running out to the store late at night--this is a fully equipped property that anticipates your needs. If we're missing something essential, please let us know and we'll take care of it!

3. We're a genuine, responsive, no-nonsense team that understands and genuinely cares about our guests. We are physically on call from 8AM-8PM 7 days a week, and have 24/7 Customer Phone Support for any late night issues. We maintain all our appliances regularly, but we still can't predict when a microwave is going to stop working suddenly—just give us a call and we'll be there as soon as we can.

4. Although we do not have a concierge department, you are always welcome to ask us for suggestions! We'll also provide a comprehensive Welcome Book detailing the home, neighborhood, and nearby attractions.

What is expected of you?

1. Respect the neighborhood. Please place trash inside the bins or chutes, and keep noise indoors and to a minimum. Our homes are located in residential areas, and your neighbors are likely not on vacation.

2. Treat the home as if it were your own--leave it in good condition. We understand that accidents happen, and do not bill for minor damages, but we ask that you tell us so we can replace items in time for the next guest.

3. Check-in/out at the agreed times. We operate a business on a tight schedule, and a new guest just like yourself is often arriving the same day you depart. Pool and lawn maintenance are also on a set schedule, and are needed to keep the property in great condition. These services cannot be rescheduled.

4. We do not entertain combative guests who attempt to take advantage of us or disrespect service industry employees. If you have a tendency to ask for discounts at hotels or restaurants, this may not be the property for you.

Please read through and accept our House Rules below. We wish you a fun, sun-filled stay!

Check-in/out

Check-in is anytime after 4PM. Check-out is anytime before 11AM. Early check-in and late check-out may be available for an additional fee; please check with the Guest Experience team as rates vary per property.

Guests who do not abide by the Check-in or Check-out times or delay our housekeeping staff are liable for any associated costs. Please note that these times are strictly enforced, and that arriving before 4PM or departing after 11AM without prior written approval is against our policies.

Booking Restrictions

Guests are not allowed to make a reservation in their city of residence. The Guest booking the reservation must also meet or exceed the age minimum outlined in the listing and be present throughout the duration of the reservation.

Smoking

This is a 100% non-smoking property. Smoking is not permitted in the unit, including on balconies and in common areas. Guests are subject to a $1,500 fine plus the cost to clean, deodorize, and repair damages if there is any evidence of smoking inside the unit. Some properties are equipped with tobacco and marijuana sensing devices.

Noise

You are advised to keep in mind that this property is located in a quiet, private neighborhood. Please respect our neighbors. Anyone found to be violating noise ordinances will be subject to an initial $1,000 fine and a possible eviction in egregious circumstances. Guests will not be given any refund for issues related to noise ordinance violations. Possible violations include, but are not limited to, using unauthorized amplification devices, a general lack of decorum, screaming and yelling, excessive vehicular noise, and over occupying the rental property with unauthorized guests.

Non-recording noise detecting technology may be used inside the property to monitor excessive noise levels. Noise levels must be kept strictly under 50 dBA at all times. Guests must be mindful of their noise levels at all time, quiet hours are strictly enforced from 9PM-8AM. In the event that noise complaints are issued, the property will be subject to inspection upon reasonable notice to guest, which includes knocking on the door or ringing the doorbell before entry. The guest understands that this may occur anytime during the guest's stay if there is noise or reasonable suspicion of a party or any other violation of the house rules, neighborhood rules, or city ordinance.

Unauthorized Guests

Any guest that is not on the reservation, whether overnight or temporary visitors, are strictly prohibited and are considered an Unauthorized Guest. No guests other than those on the reservation are allowed on the property, including in the unit and common areas. Having Unauthorized Guests is a breach of the contract, even if the total number of guests is below the maximum occupancy. All guests are the sole responsibility of the renter. Events, parties, and gatherings of any kind are strictly prohibited and will result in a $1,000 fine and immediate eviction without refund.

Pets

Pets are always welcomed guests unless stated otherwise on the listing. Up to two pets are allowed in each guest room per stay and a maximum weight of 50lbs per pet. To ensure that rooms stay fresh and clean, we will ask for a $150 non-refundable cleaning fee (payable the first night of your stay) for the first pet and $200 for the second pet. Please contact us for breed restrictions.

Damages

Guests are responsible for covering the cost to replace lost keys, key cards, fobs, or parking passes. Guests take full responsibility for damages, injury, or loss that occur on the premises and its facilities. Guests must report any property damage to customer service. Unreported damages will be deducted from the security deposit.

A/V

Sextant properties may use video surveillance in public areas and the exterior entrances and exits of the home. Surveillance is recorded but not monitored.

Background Checks

Depending on the property, guests may be required to verify their credit card and ID details, which may include a 3rd-party background check. This is to ensure your safety as well as the safety and well-being of our neighbors and our homes. All information is confidential and will not be shared with anyone for any purposes outside of your reservation. Once all information is verified, we will be able to confirm your reservation. However, we reserve the right to cancel a reservation if you fail to comply or there is a failed background check.

Accepted Forms of Payment

The name on the credit card must be the name of the primary guest on the reservation and a picture ID will be required along with the signed rental agreement. If any costs or damages, including but not limited to: extra cleaning fees, unauthorized pets, fines or fees, are discovered during or within a reasonable amount of time after your stay, your credit card on file will be charged for said amounts.

Chime, Cash App, or any pre-paid debit cards are not accepted.

Pools and Hot Tubs (IF APPLICABLE)

For properties that contain pool and hot tubs only: Pools and hot tubs are chemically serviced and cleaned regularly. Please do not tamper with the pool thermostat, as this can severely damage the pool system; any damages will be charged directly to the guest. If there is an issue with the pool temperature, please call our 24/7 Guest Services and we will send a maintenance technician to assist with the issue.

All of our pools and spas have been properly cleaned in advance of your arrival. However, we sometimes experience strong, tropical winds that can cause debris from palm trees and other vegetation to fall into the pool. A pool net is provided for your convenience, and if requested, we will do our best to contact a pool cleaner to return to the property.

Binding Agreement

Booking a reservation constitutes an agreement to comply with the House Rules. Guests who violate these rules are liable for any associated damages, fees, costs, or expenses. Upon any infraction of rules, Sextant may, at its sole option, terminate all agreements with you, including termination of occupancy immediately. In this event, you will forfeit all monies, including security deposits.

Liability and Obligation to Follow the Rules

By agreeing below, you understand that Sextant Stays is only responsible for reservations, house cleaning, and check out. By agreeing to the Terms & Conditions below, you waive, discharge and agree to hold harmless Sextant Stays and the real property owner from all damages or injuries arising from or related to your stay at the managed property, including but not limited to, any accidents or injury to yourself, your guests and associates, and loss of money, jewelry or valuables of any kind. You are responsible for keeping your valuables safe at all times.

Holder Over

If you hold over or remain on the vacation rental property beyond the time and date of checkout, you agree and consent to be removed from the premises and locked out of the vacation rental property by Sextant Stays, its representatives, and/or law enforcement. You further consent to permit Sextant Stays to remove your personal belongings to a location of the Manager's choice, where you may retrieve them.

Vacation Rental (Not a Lease)

This is a vacation rental agreement for temporary vacation stay at a managed vacation rental property. THIS AGREEMENT IS NOT A LEASE AND CONVEYS NO RIGHTS IN REAL PROPERTY. By agreeing to the Terms & Conditions, you stipulate and agree that you have not and will not receive a real property interest in or rights to the vacation rental property.

Lost and Found

Please note that all shipping is at the traveler's expense. There is a minimum $25 shipping cost. We are not liable for any lost items. Our team will do our best to locate your lost items after check-out. We do not allow any mail deliveries or packages during your stay.

Host Cancellation

If the property which is the subject of this agreement becomes unavailable for any reason, a suitable substitute property shall be found, or all monies returned in full to the guest, with no further liability opposed upon Management or the property owner. Sextant Stays will not be in breach of the terms of this agreement if the cancellation is beyond reasonable control including but not limited to a change in ownership of the property, a damage or malfunction of equipment, disturbances on nearby properties, construction in or adjacent to the property, labor disputes, governmental regulations or controls, fire or other casualties, holdover tenants from a previous rental, inability to obtain materials or services, technical failure or difficulties, problems or interruptions with the internet or television, computer viruses, acts of god, insurrections, terrorism, or any other cause.

Property Unavailable Disclosure

If, after this reservation is completed, and correspondence or discussions with the guest disclose a change in circumstances involving the reservation of this property, Sextant Stays, has the right to refuse a reservation to the guest if the reservation is not conducive to the welfare of the property. Such circumstances include but are not limited to an event or party planned during the guest's occupancy of the property, violations of the occupancy limits, rules regarding pets, age limitations or the purpose of the rental. This is not intended to be an all-inclusive list of circumstances which may cause a cancellation of reservation.

Miscellaneous

Any and all legal matters arising out of this agreement shall be adjudicated in the city in which you are renting. Should any provision contained in any agreement between Sextant Stays or the Property Owner and you be held to be invalid, illegal or enforceable by a court or other judicial tribunal of competent jurisdiction, the remainder of the agreement will be in full force and effect. You agree that any such invalid, illegal or unenforceable provision will be replaced with a valid, legal and enforceable provision that most closely accomplishes the former provisions' economic effect. You agree that facsimile signatures, and/or the act of booking shall have the same authority as original signatures and this agreement may be signed or agreed to in any number of ways.

ALL GUESTS hereby acknowledge and agree to follow all house rules, neighborhood rules and city laws and ordinances.