Leeward I -Unit 6、シーサイドエリア、キングベッド、10 '天井、ベンダービーチチェアのセットアップ込み

Thank you for your review. We value all of our guest and their right to enjoy what they paid for which is a non-smoking property. Unfortunately you and your guest smoking on the balcony caused those around you to have to go inside their condo to get away from your smoke and lose the enjoyment of their balcony/outdoor space. We received complaints that this went on for 2 days before the complaints were brought to us from the surrounding condos so with this not being a one-time incident we had to address the issue with you. We did do our due diligence and had several condos verify without doubt smoke was coming from the balcony of the unit you rented as we would never accuse anyone without enough proof. Since you were a repeat guest with us, we gave you the benefit of doubt but were lied to by you when specifically asking were you a smoker and had no other option but to repeatedly ask you about the smoking trying to get to the truth by messaging you 3 times since you refused to answer the question. If you had been a mature adult and owned up to the action, we could have tried to work out a solution and since you were a repeat guest we did not collect a damage deposit. Instead of answering us, you had your daddy call and harass us admitting your guilt. We welcome the opportunity to again state that this complex is a no smoking property which is very clearly stated in our rental agreement and specifically list the condo and balcony non-smoking areas as well as the entire property. We also state in our VRBO ad that if you are a smoker please choose another property. This is a 5 star property that non-smokers can rest assured they will be able to enjoy without breathing others smoke and violations will be addressed in a timely manner by us as well as the other property owners.