This is the first negative feedback I’ve ever given Broken air conditioning in both apartments, and WIFI in only one of them. Critical for our family of 11 (5 children) in HOT Florence. Etorre started out being very helpful by arranging for someone to receive our luggage for which I am grateful. However when I told him about the air not working, he sent me pictures saying it was working fine but it was not working at all. 90 (29c)degrees in the spsrtments. All day, no communication about progress, or promise to fix it. I had a call with him and VRBO, he committed to a 20% refund. That wasn’t nearly enough. His communication got much worse as I was persistent about a half refund. VRBO really wasn’t helpful in achieving my satisfaction of a half refund. It felt like the owner was more important than holding them accountable to their commitments . Bottom line . . . They are plenty of good options, choose another. The heat was unbearable, and 5 children under 6 was candidly putting their health at risk. If I could have moved my family of 11, I would have. Lastly it’s too bad, because the location and size were great. I told VRBO they shouldn’t be allowed to promote this apartment as air conditioned.