When we arrived on Sunday, the cleaning ladies told us the washer was broke and not to use it. They said it would be fixed on Monday. We had NO towels anywhere in the place. After a few calls and hours later, we finally got some towels. The washer was a nightmare. I called everyday, twice a day about it, and they told me that someone would come and fix it. That NEVER happened until Thursday night, after 4:00!(We checked out on Friday morning!). We started to smell rotten eggs and finally looked in the washer and found out it was full of water AND the towels. That washer SHOULD have been pumped out on Sunday!. The rotten egg smell didn’t go away completely, so we got to deal with that terrible smell upstairs Call after call and complaint after complaint didn’t seem to matter. They would say, “Oh I am sorry. I will put in an order to get that fixed.” I heard that many times. Then the house has A LOT of wear and tear! It needs to be painted, cleaned up, carpet replaced, and couch replaced. The white leather couch has stuff on it that I had to clean off and the cushions were all cracked and worn. The sliding door handle was broke and very hard to open and close. (They finally fixed that Tuesday.). The movie theater room that my kids were so excited about didn’t even work. The HGMI cable was broke off at one end. My husband went out and bought one and then we found out the surround sound box didn’t work. (They told us that would be fixed, but it never was.). Mark who if the bedroom lights didn’t work and couple TVsdidn’t work.(Someone came on Tuesday and did fix those.). The carpet did NOT look like it was vacuumed at all. There were crumbs and other things all over going upstairs and upstairs in the rooms. The kitchen floor didn’t look like it had been swept. I went around and swept it in a pile because when ai complained about everything, they said to take pictures and send them to them. I asked for the place to be vacuumed and the floors cleaned, BUT they never did that either. The trim all around in the kitchen was dirty and had not been cleaned in a while. They were covered with dust and dirt. There was something that was splashed on the molding in the kitchen and lower pantry door that I had to wipe off with a wipe, so you know that wasn’t cleaned either. The grass needed to be mowed outside and the landscaping needed some attention. Bathrooms were clean. Plan on being on hold for at least 10 minutes when you call.