BEWARE! re: Sept.. 2020 family vacay booked in Feb. 2020 (prior to COVID). Occasionally we had questions and asked via email & telephone. Never received timely (or even accurate) responses. Our family vacation was centered around staying at OC #39 "Halekulani". Parker-Kaufman never updated our reservation in the system when we switched cottages from #111 to #39. Their invoice pricing was incorrect & they added in insurance we didn't need or ask for. A week before arrival, we asked about firepit table on balcony. PK said everything was hardwired to gas line. Upon arrival, it was found to be a propane tank that was completely empty. We paid to have it filled, though we ended up not using it at all due to high winds in the area. Most troubling of all: the refrigerator was found to be freezing all its contents & we brought this to the attention of the prop mgmt co. immediately. Literally showed them in person how our fresh meats, produce, gallon of milk, half gallon juices, EVERYTHING was frozen solid & totally unusable. We were told on the spot by mgmt, "I'll be honest with you, the chance the repair company will come out and fix this during your stay is 99% not going to happen". We said ok, we would eat out - but we would need to be compensated for the $220+ groceries that were loaded into the fridge less than 12 hours earlier (prior to realizing the fridge was broken). He said, "no problem, we can do that for you". To date, no one is bothering to return any of our phone calls, emails or text messages. Our family vacation consisted of 5 days/6 nights and we had to eat at restaurants for the duration of our stay, which was quite expensive & not fun with 2 babies in tow. We know we are being understanding, generous & reasonable with simply asking to be reimbursed for cost of the lost groceries and the cost of the propane fuel refill which went totally unused. Quite frankly, this vacation was a NIGHTMARE and we all left a day early since we had no access to any food other than potato chips, crackers and room-temp drinks. I would not recommend a VRBO managed by this company to ANYONE, they have not shown even a shred of professionalism or decency. Even the most reasonable requests were not addressed nor even acknowledged unless hounded. If we hear nothing further on our reasonable request for grocery reimbursement, we will proceed w/taking them to small claims court to recoup the lost funds. Ridiculous. BEWARE of Parker-Kaufman!