4/10 (不満)
Danielle
2023年11月27日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
So…. Let’s start with the positives. This unit was conveniently located, had access to a nice pool & hot tub, and had the bare necessities. It was also an affordable option for a last minute trip, so we got what we paid for. However— the room did not feel clean, there was very poor lighting in the unit, and for how expensive our stay was (and I’m sure other’s stays), it was in poor condition. The mats were falling apart, the bedding didn’t fit the bed or the pillows, the dishware smelt like mildew, the cabinets were sealed shut from excessive paint, and the water pressure was next to none…. What really did us in was the check out notes saying if we used more than 2 towels we would be charged $35 per load to wash…. And on top of that, had to clean the unit/take out the trash/run the dishwasher/etc before check out. Now— I would have done this regardless. But after charging hundreds of dollars for a cleaning fee, it’s incredible to me that they have these expectations and rules for the guests to essentially do all the cleaning otherwise they would impose hefty and unreasonable fees. Luckily we only used the unit to sleep, otherwise I think we would have had a lot more to say about the conditions of the property. Unfortunately, we will not return or use this property for future stays.
Danielle
2023 年 11 月に 4 泊滞在
