We had a great experience at Xaman Ha this year. On the first day, we noticed the TV in the living room and the shower in the master bath needed some help. It wasn't urgent, so I emailed and within less than 5 minutes there was someone there to fix it. Wow! Great response time, thanks Bailey! Everyone there is so nice. The water this year was too full of seaweed to enjoy the ocean, but we made good use of the pool instead. The kitchen was perfect and the view is great. My teen daughter says the only thing missing is a hammock on the porch, which we had last year in the other condo. The AC all works very well. The beds were a bit hard, but it didn't bother me or my daughter, husband had a bit of trouble. But we'd stay again in a heartbeat!