The owners of this apartment clearly care about their property. While the recent renovation is clearly a low-grade Home Depot face-lift job in the main living area and kitchen, the details such as the guest book, the binder of local knowledge and the dog food / water bowl stand, show that they are invested in creating a lovely experience for their guest. HOWEVER, where they fall short is the property managers they have managing this property.
Prior to arrival, the amount of paperwork that I had to do was insane. I was terrified that at every turn during my stay, I would do something to incur additional fees/charges. The paperwork and email communications were often typed in all caps and felt very impersonal and yelling.
The check in process was fine albeit impersonal. The following is a list of shortcomings of this property that I gave the manager a chance to address, but never heard back from them after leaving a voicemail on our first night. I would also like to note at this juncture that the property manager did have a chance to call me 5 minutes after our arrival as I was unloading gear from the truck, to scold me for having my dog off leash. My dog was essentially in a heel, following me back and forth from the parking spot we scavenged in open parking, to the apartment. I didn’t have hands for a leash but did have him on a buzz-buzz collar (that he does not need as he is exceedingly well trained and listens to my voice commands). There were no other people around us or other dogs so I thought nothing of it, giving him a chance to stretch after a 5 hour car ride. On to the list of issues:
Kitchen:
No paper towels or napkins.
Kitchen very poorly stocked; no sponge for dishes, no aluminum foil and very very very bad utensils and other kitchen goods
Knives blunt
No wine glasses
Only one single kitchen dish towel that wasn’t absorbent
Nothing to clean/wipe counters with
Living room:
No kindling or newspaper to start a fire (side note, there was a lovely amount of pine firewood; we were able to start a fire with a roll of paper towels we keep in the truck for emergencies)
Bathroom:
Shower curtain covered in pink and black mildew
Urine stains around base of toilet
Random hair balls in bottom of shower and hair on wall
Shower head completely corroded to the point of barely working; my husband was able to scrub on it with a cleaning sponge we found under the sink to get a bit more water flow
Bedroom:
Window broken