Was overall nice. Beds ok. Kitchen well stocked. Location excellent. However there were cockroachs in house. Saw them in multiple rooms.
We also cleaned before moving in and noticed alot of things that had not been wiped down. Location is the best thing about property.
Serena K.
2021 年 9 月に 7 泊滞在
10/10 (非常に良い)
David M.
2021 年 9 月 4 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great stay
Wonderful home with beautiful views the only part we didnt like was leaving
David M.
2021 年 8 月に 7 泊滞在
6/10 (普通)
Katharine K.
2021 年 5 月 23 日
良かった点 : 清潔度、ロケーション
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
Mixed review
Overall we had a good stay because of the location of the house (being able to see and hear the sea at all times is definitely nice) and its deck. However, we would caution others looking to stay here to read all the fine print and to know that they will be dealing with hosts (property management company) that doesn't care. As VRBO hosts ourselves, we were pretty appalled by the lack of care about the guest experience and would be mortified if our guests ever experienced the same.
PROS:
- Location
- Beautiful big deck with views of the sea
- Nice master shower
- The house was cleaned well upon arrival
- Getting to hear the sound of the waves all day every day even from back of the house
CONS:
- Run by property management that doesn't care about the details (e.g. did not leave the welcome kit as stated on the web portal until we asked about it, no direct communication with us about check-in (everything is done through the portal), seeing how our stay was, check-out; and finally the worst being that after reporting an issue that needed fixing in the bathroom and following up with them, no-one bother replying to us to get the situation resolved)
- Had to bring all linens (including kitchen towels, sheets etc) and basic items like dish soap, sponge, trash bags, dishwasher tabs. There was an option to rent linens at a ridiculously high price. We knew about the linens but did not know the extent to which we would need to bring everything else. I believe there is a sentence or two in the portal but you have to search for it and we did not see it prior to arrival.
- All communication (or lack thereof) is done through the company's portal which is not guest-friendly. The only direct auto-communication we got was a survey asking about the cleanliness of the house.
- The house needs updating and make sure to read the fine print that is apparently shown when you click on a bubble next to certain amenities. We were looking forward to using the fireplace (in mid-May the evenings were still cool) only to find that they actually disable the fireplaces during certain months - apparently noted in a bubble if you click on it next to the listed amenity). This was a disappointment and could have been made clearer in the description.
- The master bed is hard to sleep on - noisy and whole bed moves with the slightest of movements.
OVERALL:
-The location is great but overall experience was sub-par and certainly with no help from the property management company.
Katharine K.
2021 年 5 月に 7 泊滞在
10/10 (非常に良い)
Eric B.
2021 年 5 月 8 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Very comfortable trip
First time staying in outer banks and definitely go back. Just make sure to read amenity list because we had a lot of little things we forgot to bring( toilet paper, hand soap etc,)
Eric B.
2021 年 5 月に 7 泊滞在
8/10 (良い)
Paula C.
2020 年 8 月 30 日
良かった点 : チェックイン、コミュニケーション、ロケーション
Crestview Winds
The home needs some updating. The “Grill” turned out to be a park type grill that only fit 2 steaks at a time on it. This property sleeps 11 people, so we were disappointed as we had planned on doing a bunch of barbecuing.
Paula C.
2020 年 8 月に 7 泊滞在
10/10 (非常に良い)
Camden W.
2020 年 7 月 19 日
良かった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great
We enjoyed our time here!
Camden W.
2020 年 6 月に 7 泊滞在
オーナーについて
オーナー : Surf or Sound Realty
Surf or Sound Realty is a premier property management and real estate sales company located on Hatteras Island, North Carolina. Since 1978, we have grown to manage nearly 600 vacation homes, welcoming more than 100,000 guests and 12,000 reservations annually.
Our locally owned and operated company has taken care of Hatteras Island vacation rental homeowners and vacationers for over 45 years. Throughout our journey, we have accumulated decades of experience in managing homes exclusively on Hatteras Island. Our commitment to excellence and personalized services has made us a trusted name in the industry.