Updated condo w/ shared Pools, Hot Tubs, Saunas, Fitness Room & Tennis Courts

Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay was impacted by the weather conditions and that you felt unsupported during this challenging time. We understand how frustrating and disappointing this must have been for you. Please know that we strive to assist our guests to the best of our ability, especially when unforeseen circumstances arise. We would appreciate the opportunity to learn more about your experience so we can address your concerns and see how we might make things right. We hope you'll give us a second chance to impress you.

We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

Thank you for your review, we sincerely apologize that the jacuzzi was not available for your use during your stay. It is always our goal for guests to be able to use all amenities our homes have to offer, and we aim to also provide our guests with seamless communication regarding their vacation homes. We will make sure to address these issues and make things right. We hope to have a chance to host you next time. Thank you.

We highly appreciate your review, Amy. We apologize for the many inconveniences you experienced during your stay. This has been brought up to the local operations manager so steps can be taken to make necessary fixes and improvements. We appreciate your feedback and hope you will give us another chance to host you for a truly carefree and more enjoyable experience in the future.

We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Thank you for taking the time to leave your review and share your experience, Natasha, we are happy to hear you enjoyed the location of our home. We are sorry to hear your stay with us did not go as well as we hoped. While we acknowledge that beds will not suit everyone's specific preferences, we regret that it was not suitable for your part, and any discomfort you may have had. We appreciate you letting us know there is room for improvement. We would like to clarify that this particular home does not come with A/C. We make every effort to present clear, accurate descriptions of our homes in order for guests to make informed decisions on their rental choices. We encourage guests to reach out with any questions or concerns prior to booking, as we are happy to help. Additionally, we apologize for any missteps in cleaning, as it is never our intention to disappoint. We encourage guests to call our 24/7 Guest Service line to alert us to issues with cleanliness while in the home so that we can promptly rectify the situation. Please know that we value your communication, and we have passed your comments regarding bed comfort, cleanliness, as well as your suggestion for a box fan along to our local manger to address with the appropriate parties. We appreciate your feedback as a means to improve, and we hope to host you again for a more enjoyable stay!

Thank you for sharing your experience with us, Veronica. We are truly sorry that we were unable to provide you with a pleasant and relaxing vacation experience. Our 24/7 Guest Services line is available to guests should any questions or concerns arise, and our local staff is on standby to provide their assistance. The refrigerator settings have been adjusted and the amenity is now functioning normally. We apologize if you felt the home was not on par with our cleanliness standards. We would have been happy to address any areas in need of additional attention during your stay had we been notified. We regret that the bed was not suitable for your party and appreciate this feedback as an area to improve upon in the future. We hope you will allow us a second chance to better serve you in the future!