We loved the older home, spacious, nice setting. When we arrived the house smelled of dogs, and grout in the bathrooms was black. It took ten days to get carpet and tile cleaned, but it did get done. We appreciated that. Calls were not returned from the office. When maintenance came they did not address things that needed to be addressed. The wall toilet paper holder fell off the wall the first day we arrived and never got replaced, after many calls to the office. I stopped in the office twice without results.. Receptionists were always very friendly but the nuts and bolts people did not do their jobs. The island was completely swamped and maybe that had something to do with the neglect. Huge wood roaches and other insects became a real problem. Supposedly an exterminator came after two phone calls and a stop at the office. While a found a card that Hughes Exterminating had been there there was not a sign of any exterminating chemical smell and the bug problem did not change.
It is a spacious home that we wanted to rent again and told Andrew the first week we were there when he asked us. We just needed prices for 2023. He said he would get back to me in two weeks. That time passed, left him a voice mail, which he returned with a text that said we could not get the house until Feb. 25th, when we started our rental on January 29th,2022.
These are some of the reasons I would not use Andrew as a property manager again. I would rent the house in a heartbeat!