Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We arrived to find the roof on the condos being replaced with no advance notice, our “reserved” parking spot full of construction materials, and very little concern from Benchmark. The day before we left, the ceiling above our bed started leaking-reported it immediately. After 21/2 hours Benchmark sent someone with a bag of towels-no offer to clean up the mess!This is our second bad experience with Benchmark-we stayed at Sago Sands previously, and there was a huge crane outside our BR window, and construction noise starting at 7:30 and lasting all day the entire 2 weeks of our stay. Both times Benchmark said that we “should have been notified” prior to our stay. After requesting compensation for all the noise and inconvenience, the response was “we’ll give you 10% off a future stay”There is no way we will ever rent from Benchmark again-they are unprofessional, disorganized, and obviously don’t care about their rental customers. The condo itself was beautifully decorated and very clean. I think the owners should find new management.