The conditions in the unit rented through VRBO were totally unacceptable. The unit was unhealthy and unsafe. Water had been leaking from a pipe above the bedroom. And the pipe broke causing a pool of water to form in the bedroom. Mold had already formed and there was a “blistering” of the wall on one side and near the ceiling caused by the water. And the owner tried to provide another unit in the same building, but because one of us has a disability - mobility and pain caused by arthritis, the alternative upper level unit was virtually inaccessible, unsafe and unworkable. And we had to move all of our belongings up steep and extremely narrow unsafe stairs. The initial rental unit was not what it had seemed as advertised. Far from it, it was very/very minimally stocked with paper goods, dishes and other amenities, and it advertised that there was “a laundry room,” The “laundry room” was the laundromat out the front door and a block and a half up the street. This was misleading. And when we informed the owner that the unit was totally unacceptable and we had to leave, he said he would gladly refund our payment on a pro rata basis. We used his numbers and concluded that he owed us a refund of a certain amount. He has been uncooperative and unresponsive to our most recent messages. It has been a very stressful and nightmarish experience. We hope no one will ever face what we just went through.