I regret to say that our experience at the condo was extremely disappointing. From the moment we arrived, we encountered multiple issues, including a leaking kitchen faucet, a dripping air conditioner unit, and a broken toilet with a faulty handle with a note on it that read “please jiggle if running” that caused a significant flood in both the bathroom and bedroom. When we discovered the bedroom was flooded,
we immediately contacted the owner and requested a cleaning crew to cleanup the toilet water and sanitize the unit. Instead of addressing our urgent concerns, the owner sent a water damage company to inspect the damages, completely ignoring our immediate need for cleanup. This response was not only inconsiderate but also incredibly rude.
To make matters worse, during our conversation with the owner, we were shocked to learn that they were already aware of the broken kitchen faucet and toilet handle yet still rented out the faulty unit. My husband and I ended up spending two hours mopping the floors ourselves, using all the towels we had, and were left with no means to sanitize the room—all of this happened at 10:30 PM.
Overall, this stay was far from what we expected, and the host's lack of care made the experience even worse. Not to mention, the property owners are now attempting a fraudulent insurance claim on a policy I purchased prior to renting the unit, charging for all these faulty items accusing us as if we were the ones at fault. I would advise against booking!