Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This home was in no condition to be rented out, much less during a tropical storm/category 1 hurricane. The living room ceiling started to leak extensively Monday night into Tuesday morning, and within hours the living room was no longer habitable. I had placed buckets and bowls to capture the streaming water from the upper floor in at least 4 different locations. Water was even streaming (not trickling) off the fan light in the middle of the living room. I called to report this immediately to the agency, but did not receive any word back for several hours. There was an emergency with your property and the phone number provided for “24/7 emergency” was unreachable. It was early in the morning and it took me close to 3 hours for someone to call me back. Given the extent of the leaks, this was clearly not the first time this has happened and patch work was definitely present on the ceiling.Not only did we have to move a family of 16 into a different home, we lost an entire day to relocating, my parents ended up leaving 3 days sooner (had to refund their tickets) due to lack of handicapped accessibility in the second home. I had initially booked the first home with an elevator, limited stairs, and within walking feet of the beach so my father could have easy accessibility. Our trip was cut short with our family and my parents. I appreciate the rental agency helping to find us a home, but had there not been a family who didn’t show up to claim this home, we'd have had to fend for ourselves. When it became apparent that Isle of Palms would be affected by hurricane Debby, there was no proactive outreach from the rental agency about preparations, or even instruction to install the storm shutters, which would have protected the front screens from blowing out during the storm. The wood around the windows was decayed to the extent that the windows would not seal, and this became exacerbated during the storm due to the rain and win