BEST LOCATION-CASA MANGÓ Charming 2-bedroom apartment with WiFi >Pet friendly<

When leaving the house two hours prior to the guests arriving I am certain all trash was in the bins and outside areas swept… Unfortunately it seemed as though within that time the trash company picked up the garbage and spilled some of the trash on the ground outside the gate. I was in communication with the guests as they were checking in, but they made no mention of it. As I would have promptly driven over to clean it up. After the guests spent the whole first evening, night, and part of the next day trafficking through the house they messaged me with concerns about the trash outside and claiming the tiled floors were not clean. I can assure the floors were clean prior to their checkin as I vacuumed and mopped them myself. With ABSOLUTELY no animal droppings. The guests claimed in a photo sent, which was actually a tiny one centimeter chip in a floor tile. House is also sprayed for bugs regularly. Please refer to other recent reviews for more honest depictions of the house:)

We would never try to misrepresent the space with photos. We do our very best to represent the space as accurately as possible. During the guests stay an issue with the shower heater arose… I communicated with the guest and informed them I would contact my handyman who could fix the issue the next morning, but because they didn’t want to wait the guest asked if they could instead cancel the remainder of their stay, and be reimbursed for the nights not stayed. I kindly agreed, and we were both very amicable and had no issues. I contacted VRBO to make sure the cancellation and refund was done correctly. The representative made the cancelation, released the refund and assured me that they would only be charged for the nights stayed. The guests then contacted me that the total refunded was not adding up. Because I could not see the details of the reimbursement from my end, I informed the guest to contact VRBO directly so they could break down the details of the refund for them. Once the guest was informed by the representative that VRBO was not refunding their service fee they became very angry and blamed ME for this, which was out of my control. The extra guest charge the guest is claiming was also not charged by me, as this is something that is automatically charged when the guest makes the initial booking themselves and enters the amount of guests. There was no extra charge on the original booking on my end, nor did the VRBO representative see any extra guest charge when I inquired with them. At this point the guest was angry and accusing me of over charging them. They proceeded to make claims of uncleanliness that was simply not true, as I cleaned and inspected the house myself. (Absolutely no rotted food in the cupboard, only clean spices. No mold, or cobwebs. Only photo sent was of an outdoor bowl used to feed the stray cats she claimed was dirty from the cupboard) This is disappointing that a guest can make false claims and accusations on a review without proof, as we work very hard to provide an inviting, clean space and honest communication and transactions.