My LasVegasSunHome @Flamingo Palms Villas

It was a pleasure to host you David. We are very happy that you have enjoyed your stay.

Thank you for choosing our location for your recent trip and taking the time to share your feedback. We are thrilled to hear that you enjoyed our great location and that the new pool was a highlight of your stay. We strive to create memorable experiences for all our guests, and it's wonderful to know that the pool added to your enjoyment. However, we are truly sorry to learn about the inconvenience you experienced with the bed mentioned in a previous review. We appreciate your honesty, and we want to assure you that your feedback has been taken seriously.We understand that comfort preferences vary from guest to guest, and while some guests have positively reviewed the comfort of our bed, we also recognize that others may have different experiences and opinions. We also list our property on a different website where we receive most of our bookings. We have received 130 reviews for our property on that website. Our guest Logan who stayed at our property in March 2023 reviewed us as follows: It was great. A cute apartment. Everything was clean, the bed was comfortable, the tv was a nice add on, and overall everything was great and we had everything we needed in a place to stay. The communication was great and they even let me check in early which was a great accommodation that they didn’t have to provide (and went really appreciated). The area was a good driving distance between everything we wanted to do. Nice staff and Uber and doordash got through no problem. Overall amazing and would look for this place again if I were to go back to Las Vegas." Regarding the request for a fan in the bedroom, we value your suggestion and will definitely take it into account as we make further improvements to our accommodations. Guest satisfaction is our top priority, and your feedback is essential in helping us enhance our services and amenities. We hope that you'll consider staying with us again in the future, so we have the opportunity to provide you with an even better experience. If there is anything else you would like to share or discuss further, please don't hesitate to reach out to our team directly. Once again, thank you for your valuable feedback, and we look forward to welcoming you back.

Hi Melinda, thanks for providing feedback on your stay. We wish we could have made your stay more comfortable. Next time, if something is not up to par, reach out to us during your trip so we can address it ASAP. We're here any time to help you have the best stay possible.

Richard asked us to cancel his booking a couple days after he has booked with us. We have informed him he could do this himself since we never cancel bookings on our side. Since guests have to pay a cancellation fee if they cancel bookings on their side Richard asked his credit card company to cancel his VRBO payment but he lost the case. He then decided to move on with his booking and stayed with us. His wife called us once at 12:30 am, she probably did not take into consideration the time difference since they were calling from the East Coast. We always were available via email and text messages, which Richard never answered when we learned that he wanted to reach out to us.

I’m glad to hear that you enjoyed your stay at Flamingo Palms! Thank you Jason for being such a great guest and for leaving the condo in amazingly clean condition! We’d love to welcome you back 🙂