First, let me cover the good. The location is close to the Tube and easy to get around. Before the trip the communication with PJ was great. He answered questions and provided an incredibly detailed check in and info sheet which was great. Upon arriving there were some issues. The front cover of his tub was broken and it appeared that it had tried to be fixed with tons of caulk, which didn't work. The slightest brush against the font of the tub caused the whole piece to fall down and we had to prop it up with a piece of tile. He had advertised a washing machine which was great, but upon checking in we found that there was no detergent so we had to go buy some. There is a refrigerator but no freezer. The refrigerator was also very tiny and unable to hold more than a couple bottles of water so if you plan on cooking, which we did, you'll find you'll need to buy groceries and use them immediately since you won't be able to store much. The description also showed that both sofas could be used for beds and showed pictures of them both made up with bedding. Upon checking in we found out there were no sheets or covers for one of the sofas. I immediately texted PJ about the bedding when we checked in on Dec 24 but never got a response back. I also asked about the tub front and never got a response back about that either. Not one response for the 3 days we were there. As a result, my son had to sleep on the bare sofa with no bedding. That and the total lack of communication during our stay is unacceptable.