美しいオーシャンビューの豪華なビーチフロントコンドミニアム

Thank you very much for your valuable feedback, Anthony. Please be reminded that you rented a privately owned condominium unit. Regular maintenance is required to uphold the building's condition. However, our agency has no control over this matter. Therefore, we have allocated an entire paragraph in our Rental Agreement to address this concern. Once again, Anthony, we appreciate your valuable feedback and look forward to hosting you again in the future!

Thank you very much for your valuable feedback, Teresa. We apologize for the unit not meeting your expectations. Our team regularly updates the photos to ensure they accurately represent the unit. Please keep in mind that the mattress is relatively new, and firmness is subjective to personal preference. Once again, Teresa, we appreciate your valuable feedback and look forward to hosting you again in the future!

Thank you for your review. We sincerely apologize for the unfriendliness of the Apollo Condominium front desk personnel and have reported your feedback to the building manager. We also wish you had contacted our agency with any questions, as we are available 24/7 to assist. Additionally, we regret that one of the keys did not work. If you had informed us when we reached out shortly after your check-in, we would have promptly resolved the issue. Thank you once again for your feedback.

Thank you for your feedback, Julie. We sincerely apologize that the cleanliness of the unit did not meet your satisfaction or ours. We sent you a follow-up message the day after your arrival to ensure everything was up to your standards. You only mentioned a few issues: crumbs on the countertop, dust on the refrigerator top, some dirty glassware, and light bulbs out in the bathroom. We promptly offered to send housekeeping back to address all your concerns, but you declined. Our maintenance team had replaced the light bulbs in the bathroom vanity, and did not observe any flickering. If you had informed us of any issues, we would have been happy to troubleshoot further. Most reasonable individuals understand that things can malfunction, and our agency is always ready to assist promptly. While not every item is brand new, everything should be clean and functional. The property owner immediately replaced the pots and pans with a beautiful Ninja set, as well as a new toaster for your enjoyment. It is difficult to understand how these cleanliness issues could be connected to your illness several days after traveling through busy airports. When you reached out to inform us you were too unwell to go to the store for additional items, we arranged for those items to be delivered to you at no extra charge. However, there was no mention of this accommodating gesture in your review. We sincerely apologize for the illness that prevented you from fully enjoying your time on Marco Island. It is unfortunate that you felt the need to write a review that does not accurately reflect your experience. Thank you once again for your feedback, and we wish you the best in the future.