We were holidaying in July (AU) with our grandchildren and wanted a heated swimming pool. Sadly when we arrived the pool was not heated. We checked the description, again 'heated lap pool' was described, so we phoned and messaged the owner, no reply.
The next day we phoned again and was told "there was no guarantee the pool would be heated." Then the owner went on to say the previous guests must have fiddled with the controls and service would need to be arranged. No service provider ever showed up. Then the owner went on to say that the Terms & conditions stated that not everything is guaranteed to work. Got that right!
The following day I checked the VRBO description and heated lap pool had been removed from the description, I guest the previous guests must have removed that too.
Very disappointed with the outcome. This was a 60th birthday celebration with the family that was soured.
The majority of the in-built equipment did not work. The in-built BBQ, coffee machine, and oven were not operational although a second machine was provided.
There were swaths of long black hair mopped through the bathrooms and kitchen areas, and mould in bathrooms.
Some fittings were rusted, towel rails & BBQ area and windows not clean.
We are unlikely to book through this site again if the descriptions are optional.