6/10 (普通)
Anna A.
2022 年 9 月 3 日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
Would not stay here again.
The place is well appointed, stocked and is in a great neighborhood, check is was easy and that’s about it for the pros. When we arrived an hour after check in time the unit was still not cleaned. The cleaning lady walked in as we were unpacking. Stuff happens, but it’s worth mentioning. Cleaning fee is excessive for how much cleaning the host is asking you do at check out. Bedding in the second bedroom needs updating and there was a layer of dust on the nightstand and the lamp. Management company fees are charged to the guest but the company is essentially useless, doesn’t respond to messages, you have to call them and even then they are limited in what they can do as they do not contact the host.
The host has a “welcome” folder with some pretty aggressive instructions that are very off putting. I’m a host myself and know there are some difficult guests out there, but there is a line between being firm and threatening. This made us feel unwelcome.
And the worst part is lack of AC in the second bedroom. We could not use it due to the high heat in it. AC in the living room works great though, so one of us slept on the couch. One evening the electricity went out and within minutes it was unbearably hot in the condo.
The host also seems to create new listings to hide negative reviews instead of improving their service.
Anna A.
2022 年 8 月に 3 泊滞在
