Splash Resort Beachfront 1BRコンドミニアム、無料Wi-Fi、ケーブルテレビ、ビーチチェア付き！

Thank you for your kind review and for staying with us! We're so glad you enjoyed the resort and had a positive experience overall. We appreciate you bringing the balcony door and balcony condition to our attention. The door issue has since been addressed, and we're sorry for the inconvenience during your stay. As for the balcony, while we do our best to keep it clean, the coastal environment unfortunately attracts birds from time to time. We continue to look for ways to minimize this issue and improve the guest experience. Thank you again for your feedback. We'd love to host you again in the future!

Thank you for taking the time to leave a review. I sincerely apologize for the inconvenience caused by the elevator outage during your first day. The building was in the middle of scheduled elevator maintenance at the time, and unfortunately there were some unexpected service interruptions that impacted guest access. I've shared your feedback with the HOA manager and asked that future maintenance be scheduled during the off-season whenever possible to minimize the impact on guests. I truly appreciate your understanding and am grateful to hear that you would choose to stay with us again. We would be delighted to welcome you back in the future.

Thank you for your review and for your kind words about us as hosts—we truly appreciate that. I'm so sorry that parts of your stay were made more challenging by circumstances outside the unit. Regarding the elevators, the building was undergoing scheduled elevator maintenance, with one of the two elevators being serviced at a time. While this work was being done to improve the reliability and safety of the elevators, we understand that reduced elevator availability and unexpected service interruptions can be frustrating—especially when traveling with a toddler. I sincerely regret the inconvenience this caused, as that's never the experience I want for my guests. I'm also very sorry to hear about the unsettling incident near your vehicle, especially with your little one present. The building does have on-site security, and guest safety is something I take very seriously. We were not aware of this incident during your stay, but we appreciate you bringing it to our attention so that it can be appropriately documented and addressed. Thank you again for your feedback and for choosing to stay with us. We appreciate the opportunity to provide context for future guests and hope to have the chance to welcome you back for a smoother experience in the future.

Thank you so much for your review. We are so glad that you enjoyed your stay and looking forward to seeing you again!

Thank you so much for your kind words! We're delighted to hear that you and your daughter had such a wonderful stay at our condo. It's always our goal to provide a comfortable and enjoyable experience for our guests, especially for families with kids. We're pleased to know that the Water Park and lazy river were a hit! Thanks again for choosing our property for your stay! We hope to host you again in the future.

Dear Karl, We appreciate you taking the time to provide feedback about your recent stay at our condo. While we value all guest reviews, we were disheartened to hear about your experience and would like to address some of the concerns you raised. Firstly, we are pleased that you found our location to be great. We take pride in offering a prime location for our guests to enjoy their stay. However, we were surprised to hear about the cleanliness and maintenance issues you mentioned. We take cleanliness and the overall condition of our property very seriously. Our cleaning team works diligently to ensure our condo is in excellent condition for every guest. It is our policy to address any issues promptly, and we wish you had contacted us during your stay so we could have taken immediate action to resolve these concerns. We also want to clarify that we did not receive any communication from you during your stay regarding these issues. We encourage our guests to reach out to us immediately if they encounter any problems so that we can address them promptly and ensure a comfortable stay. We understand that misunderstandings can happen, and we are committed to delivering a high-quality experience for all our guests. We take your feedback seriously and will use it to further improve our property and services. Thank you for choosing our condo, and we hope to have the opportunity to host you again and provide you with a truly exceptional stay. Warm regards, Alan