We cannot say enough positive things about our stay at this apartment in Florence. From the reservation process, the check in, the actual stay and the check out. Laura and her husband met us at the apartment when we arrived and allowed for us to check in early. They greeted us with a bottle of wine and a giant chocolate Easter egg. They proceeded to go through instructions for all of the appliances, etc. All of the basic necessities were supplied; bottled water, coffee, detergent, dish soap, paper products, etc. The terrace is easily assessable and stunning. There is a lift available which we used to take our luggage up and down, as well as groceries. The owners even provide a foldable grocery cart on wheels which came in very handy. The location was central and convenient to everything in the heart of Florence. We were able to walk everywhere and the location allowed for us to stop back into the apartment during the day if we wanted to drop things off or have a respite. We look forward to booking this apartment again in the future. Laura made sure that we had her number and communicated with us during the week. She arranged for a taxi to pick us up to go to the airport. Thank you Laura and Gabriele!