Hill Country Hideout | Sleeps 10 | WiFi | 2 Patios

Thank you for the wonderful 5-star review! We’re so glad you loved the convenient location and being close to both Downtown New Braunfels and the river. We hope to welcome you back for another fun getaway!

Thank you for your review! We’re glad you enjoyed the property and its great location. The exact bunk beds are shown in the listing photos without railings, and all bed sizes are included in the description so guests can review the sleeping arrangements before booking. We appreciate your feedback and encourage parents to use their discretion when deciding whether the upper bunks are appropriate for younger children.

Thank you for taking the time to leave a review! Come back anytime John :)

Thank you so much for the great review! We’re so glad to hear the condo was just what your family needed for fun on the river — that’s exactly what we hope for! We also appreciate your patience with the coffee maker issue and are happy we could get it resolved quickly. We'd love to host you again anytime your adventures bring you back this way!

It was a pleasure hosting you and your group for your stay! We are glad you enjoyed the larger unit and take advantage of the outside fun! We look forward to your next stay :)

Thank you for taking the time to share your feedback. We’re so glad to hear you enjoyed the location, space, and amenities, but we’re truly sorry to learn that parts of your stay didn’t meet expectations. We do wish these concerns had been brought to our attention during your visit — we would have been more than happy to address them right away. The ceiling fans in each bedroom are fully functional and controlled by remotes, and we could have easily assisted with that. Regarding the supplies, we do note in the house rules and listing description that we provide a starter set of essentials such as toilet paper and trash bags, just to get guests started for their stay. We truly appreciate your feedback, as it helps us continue improving the experience for future guests. Thank you again for staying with us — we hope you’ll give us the opportunity to host you again for an even better visit next time.

Thank you so much for the review Lauren! I am so glad ya'll enjoyed the condo and the property! I hope your surprise birthday was really special! I appreciate the feedback on the upstairs bed, we will take a look at it asap :) We would love to have ya'll back again in the future!

Thank you taking the time to leave us a review! We are so glad you found the value in the unit you stayed in. We try to be as transparent as possible for sleeping arrangements and room layouts, especially when the beds are futons or bunk beds. We ensure to provide pictures on the listing as well. The parking is a serious issue this year as a 3rd party towing company is following the HOA guidelines of permit parking. We do not want any of our guests to have their vehicles towed! We appreciate your feedback and communication! We hope to see yall in the future!

Gina we are surprised by your review! We understand there were moments of your stay that did not meet your expectations, such as the parking spots not covering all 4 of your vehicles. We showed you the 3 different locations where we list that we only provide 2 parking spots. The drought has caused the river to be low and does cause the access to be more steep. Sorry about that! Through the 10 different messages you never mentioned the cleanliness upon your arrival. We would have loved the opportunity to get that corrected- right away! We did immediately replace the coffee maker, coffee cups, wine glasses, and brought additional bedding for your extra guests. We thought when you said you had a wonderful time and would be returning, we had satisfied your needs. We hope you find a great stay on your next adventure.

We are very sorry that your stay in our condo was not up to your standards. We take pride in updating the furniture, linens and bedding every year or two so that it is current with styles and cleanliness. We do agree that a lot of the pictures on VRBO are very outdated with old furniture that has been replaced a few times. We have updated the pictures accordingly. We are quite shocked that you were disappointed in having a brand new couch that was delivered only days before your arrival! We ordered a complimentary chair and ottoman from Pottery Barn, but it was back ordered until after your stay. The My New Braunfels Vacation staff worked diligently to find a spare piece of furniture for us to borrow from another unit in order for you to have more seating. This chair was delivered in a timely fashion. In regards to the space, the three and four bedroom condos at Waterwheel do not have large living rooms like the smaller units do. With more bedrooms we have less living space. We do the best we can with the space we have to accommodate seating for our guest. You are the first person to complain about this to us and we apologize, but there is no way to have couch seating for 10 adults. Our condo advertises sleeping for 10 guests and there is seating for 13 in the living room/kitchen/dining area. Per records from our property manager, you only contacted them about the seating, wasp nest and leaking toilet. The wasp nest and toilet were fixed within 24hrs. Jessica even made a personal visit when the chair was delivered and asked if you had any other concerns and you made no mention of the cleanliness, missing covers or the stove. We actually had a professional cleaning company come out the week before your stay and steam/seal the floors and patio. If the condo was 'filthy,' you should have called and we would have had the cleaning crew come back out and clean again and bring mattress covers. At the onset of your review, we immediately inquired about the mattress covers with the next tenants and they said they are on all of the beds. Thank you for the alert about the pillows and the 2nd story patio furniture, we will see to it that they are replaced immediately! Sincerely, Brandon & Ashley

Thank you so much for the wonderful review, Maureen! We’re so glad the condo was a great fit for your family vacation and that you enjoyed the river access, spacious layout, and convenient location. It was a pleasure hosting you, and we truly appreciate your kind words about our communication. We’d love to welcome you and your family back anytime!

Thank you for the feedback Amy. We are glad you liked our renovations we did downstairs at the end of 2019! We have plans to do the exact same thing upstairs, but due to Covid, we just haven’t gotten there yet. As for the beds, we purchased all new mattresses and box springs in Sept 2020. We are sorry that they were not comfortable for you. We do have a local property manager in town, if you feel like the unit was not clean or have any issues, they are there for you to contact 24/7. We will advise our HOA in regards to the lighting in the hallways.