King's Crown

Thank you, Julie, for sharing your experience with us. We truly appreciate your feedback and are sorry to hear that your stay did not meet the high standards we strive for. It’s disheartening to learn about the issues you encountered, especially with the mold and cleanliness. That’s not the experience we want for our guests, and we take your concerns seriously. We’re glad to hear that our team was responsive in getting you a replacement propane tank, but we understand that the initial communication about purchasing it was confusing. We’re committed to improving our processes to ensure clarity and ease for our guests. Your comfort and health are our top priorities, and we will address the maintenance and cleanliness issues you mentioned with our local team. Thank you for bringing these matters to our attention. We hope you’ll consider giving us another chance in the future, as we would love the opportunity to provide you with a much better experience.