Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Unfortunately, we gave this room a second chance and we were let down by the lack of cleanliness. We are a small family of 4, so the adults stay in the master, kids stay on the fold out sofa. When we were setting up their sleeping area for the night we found a crusty bra and underwear, that tells us that the sheets that my kids were to sleep on were not changed and nobody cleaned up properly. It's so crazy, because this happened the last time we stayed in this unit. This time around it was already after hours so we couldn't get assistance until the next day. They called the next day andVia phone call the lady offered a time frame. The day went on, then the time frame they promised passed and it was still not cleaned. So we walked into the office, they acted like WE were the ones who picked they time frame, like we needed to wait, like we were inpatient guests, but it had been hours after they said they would be in and out kids wanted a nap, being it was getting closer to the end of the day. I'm sorry but we were going off what was told to us. Seemed like nobody cared, when we asked to speak to a manager they said she wouldn't be available at all and would be busy. Don't think that's a good response. We have been coming here for over 10 years and this is the 1st time we were just treated like whatever. I did miss a phone call from the Mgr, (I actually really like her, and recall speaking to her many times in the past, she's very respectfuland & helpful) called her back but she was gone for the day, we are already back at home. We love the property and have visited and stayed at money of the other rooms in the past including this one. One of the other units that we stayed at last year even had the whole AC unit go out, it was HOT. But they cared and fixed it. We of course understand and try to treat the people working with kindness, because things happen we get that. This is just wild that this happened twice to us. Not cool, when they charge