Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Best thing during our stay was the response to our requests from Sunset Lodging. Once they knew we had issues, they jumped on them right away. So, issues:Arriving about 5 pm on Wed. before Thanksgiving was chaotic with small children & dogs. 1st issue was the icy driveway. No shovel or snowmelt, so we had to be very careful unloading. 2nd was the heat. Departing Guests turn the heat down, so it wasnât toasty warm inside, but after an hour, we realized the main heat was not working. I called the main number but, it was late & got an answering machine. I did not wait till the end of the message, where I later learned, they DO give out an emergency number. Next, I sent an email via the Dack App that they like you to use. We did look for an emergency number, but there was not one that was prominent enough to see, especially in the chaos of unpacking, preparing dinner, watching dogs & kids & getting the awesome fireplace going. The house has other heat options & lots of blankets so, between the fireplace, woodstove in bedroom (way too hot for that small space) & electric baseboard in one of the downstairs rooms, we were ok. Friday morning, early, the minute they got our message, we heard from Sunset Lodging. Someone was over to fix the heat immediately & a shovel & ice melt were sent over as well. Finally, Friday morning we found 2 places listing the emergency number. 1 was, in tiny print, on the maidâs tip envelope & the other was on a sign with info. for the area. In both cases, the number was not prominent. So, my only complaint is emergency numbers should be much more obvious, in larger print & on the fridge!Pluses & minuses: Kitchen is the best stocked rental kitchen Iâve seen. Beds are comfy. Hot tub was great, but lid is very heavy & needs replacing. A few more linens would be nice. Soap, TP & tissues were ample.. Firesstick for tv was full & we were too busy to clean it off, so watched DVDâs. Overall a great rental.