Joe was a fast and easy to communicate with. My only issue with communication is that I stressed the importance of a good working a.c. that we could adjust and was not told that it would turn way up when we left. After a very long cross-country day of traveling we arrived on a 100 degree day to a hot house. A window was oddly open as well. We closed it, turned the a.c several degrees down and decided to leave and go shopping in hopes it would be cool when we came back. Still almost no change in a couple hours. I considered getting a hotel (we have asthma in family). My husband checked that ac was coming out, but we were all so hot because of what appeared to be a Nest thermostat or something like it. The kids complained they couldn't fall asleep. I knew I wouldn't sleep well if it stayed like that and that would ruin our big park day if it stayed that hot, but eventually, about 8 hours later, it started getting cooler. I was relieved in the morning and thought we'd come back to a cool house after a full day of hiking. Again, right back up. AC is huge for us and this has taught me to add a new a.c. question on what type of thermostat as no one wants a hot rental house on very hot, tiring days to "conserve energy." It is part of what renters pay for. I'd advise just asking adults to turn ac up a bit if they'll be gone for hours vs a computer or remote person/program operating/controlling it.
That said, I still rate it a 4 because it was clean and I found Joe easy to work with. We loved the kitchen countertop. The master bed was firm for tired backs. Sheets were soft. Multiple people could take a shower and the hot water lasted. My husband loved the couch and wants one like it. The kids loved the TVs. I wish there were board games. Maybe there were but I missed them? There was highway noise, but not much of a bother if inside. It was simple, up to date, no frills type of house. Sequoia was around 2 hours and Yosemite Valley (popular sights) around 2 hours as well. We found Safemart nearby vs Walmart to be the best in terms of food availability and having a toss away cooler. It seemed neighborhood was safe.
Aside from a.c., we try to go for pet free and mostly carpet free (due to allergies) homes and this was a rare one in the Fresno area that I found that met the pet free, mostly carpet free criteria plus a king master for us taller folks.