Considering the high rating of this listing and my impression that VRBO was more reliable than other sites, my boyfriend and I were disappointed by our stay here in Rome. The location was wonderful and was the highlight of the stay. Lucilla was nice but difficult to communicate with and didnât check in once her colleague let us into the apartment to see if we were all good or had any questions. We were there during a heatwave in Rome, and the apartment didnât have AC except for an incredibly loud AC unit in the bedroom that made it difficult to sleep. The apartment itself was quite old and not as well-maintained as it appeared in photos, and the futon bed we slept on just had a duvet cover (no duvet) on it when we arrived. There wasnât any soap in the bathroom and unfortunately the Wi-Fi was very slow and occasionally non-functional. This all wouldâve been manageable, but was made all the more frustrating because of the cost of the apartment. I had requested to change the reservation to be a day shorter over a month before our stay, and for some reason Lucilla was unable to accept the change until the week before our reservation. Because of this, I only received a 25% refund for the amount I paid. All in all, it wouldâve been the same amount to be at a hotel with proper AC and nicer facilities.