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8/10 Bra
Amanda W.
1 sep. 2024
Condo very nice, clean, great amenities! Customer service/mgt company disappointing.
The condo itself was very nice. The kids loved the bunk room and the arcade game table was really fun for them. Great location and the condo was clean. The kitchen has literally everything you need and great appliances.
The patio was not clean, ashtray left full of cigarette butts and cigarette butts all over the floor as well. Assuming the ones on the ground were blown during the storm.
The recliner also did not have a plug to plug the chair in so it’s not an actual recliner, but that wasn’t a huge deal for us.
When we arrived on Monday the garage door remote opener was not working. I contacted Vacasa immediately and reported the issue. No resolution was provided Monday. Called back on Tuesday was told there was a help ticket and they’d return my call. Never heard back again all day Tuesday. Wednesday I call first thing in the morning asking for an update, no response or returned call again. I was basically pleading with the customer service reps to give me any additional information so we could utilize the amazing amenities added in the garage and park in our reserved space. No response on Wednesday. Thursday again, no response or help. The Vacasa team then stopped responding to text message requests and would not let me speak to a manager. I don’t think the team would follow with the local management company unless I called in, which who wants to spend their whole vacation just trying to get help for the amenities that were agreed upon. Finally on Thursday I went and bought a new battery and got the garage door opener working. (Yes, I should’ve done that before Thursday but I assumed all the money and fees I paid for the condo rental would include some sort of maintenance help). Once I was able to access the garage my children loved all the toys and amenities as promised in the rental information.
Overall, we loved the condo, the amenities and location. We would visit this location again but we were very dissatisfied with the customer service during our stay.
Amanda W.
Bodde här 5 nätter i augusti 2024