Our serene vacation did not start out the way I would have liked. Two days before we arrived, I ran into an issue with the owner about a security deposit that somehow was not in my booking, after wanting to not rent from the owner and asked for a refund, the owner decided to waive it. Under no circumstance were we upset, but I was indifferent about renting because I take pride in paying and knowing everything upfront and also that we were accused of maybe being upset, but no one ever said that we were. When we arrived at the house, the house is slated as being in champions gate and then in the community of westbury, it is in that community but it is not part of champions gate, as it is off the next exit on highway 27. I lived in champions gate for two years, so I am very familiar with the area. The house is beautiful, I wish that the cleaning crew was actually doing their job. Being that my parents are both attorneys, I made sure to document the way the house was when I arrived by video recording. There was hair all over the house. The trash had not been taking out from the inside of the house and also trash day was the day we arrived and the trash bin outside had not been put out for the trash to be picked up. The hair was so bad in the guest bathtub, that the water would not drain. We purchased drano but by Sunday it was backed up again. I did not report this as I didn't want any trouble, because I felt going in that the owner in previous emails came off as being condescending and I didn't want any more problems, just to enjoy my trip that had already been inconvenienced. There is a manual that talks about things that I felt like you should know upfront, such as, not being able to adjust the thermostat from 78 degrees, not being able to park in the street, and that there are cameras surrounding the house. The kitchen utensils that are used for cooking such as spoons and spatulas need to be replaced as the Teflon is non existent.The pool area was nice but there were spider webs on the seating area and the pool had worms in it, that we cleaned out. We were told that someone was going to come clean it, but no one showed up. I mentioned the manual earlier and it stated that for your arrival certain things would be provided such as paper products and laundry detergent to get you started, the only thing that was provided was paper products.
We are from Florida and visit frequently, I think I will look into other properties.