We liked the apartment itself and enjoyed our time in Friday Harbor, but unfortunately, poor management significantly affected our stay. The biggest issue was noise. Music and other loud noise started as early as 5:00 AM and was particularly loud in the secondary bedroom, making it difficult to sleep. We brought this to management’s attention while it was happening, but nothing was done. We received a message saying, “we hear your concerns,” but there was no meaningful follow-up or action. This was especially frustrating given the multiple reminders throughout the property asking guests to be mindful of their own noise levels and considerate of others. The parking situation was another example of poor problem resolution. We asked if we could use one of the other parking spots, but were told they were needed for other guests. However, during the entire two days we were there, no one else used those spots. We understand that parking may be reserved, but there was no effort to find a reasonable alternative. A manager was sent to address the issue but never followed up with us afterward. Finally, housekeeping arrived at 9:56 AM while we were still gathering our belongings and getting ready to leave. We understand the need to prepare for the next guests, but a little flexibility around checkout would have made a big difference. We liked the apartment and location, but the repeated lack of communication, follow-through, and reasonable problem-solving was disappointing.