Uppdaterad 3 BR, 2. 5 BA ~ Steg till stranden & poolen # 93 “Gratis strandservice”

Thank you for your valued feedback regarding your stay at our beach townhome. We take great pride in maintaining a clean, comfortable, and updated property for our guests. We work with one of the best cleaning companies in the Destin, Florida area and our 170 positive reviews reflect the high standards we strive to maintain. We provide our cleaning and maintenance team’s contact information in multiple messages before your arrival and ask that guests contact them immediately if any housekeeping or maintenance concerns arise. This allows us the opportunity to address and resolve any issues promptly during the stay. In this case, the owner of our cleaning company personally responded to your only request regarding the slow-flowing drains, which were primarily caused by sand brought in from the beach. However, there was no mention at that time of dirty linens or an odor coming from the refrigerator. Had these concerns been brought to her attention during her visit, she would have been more than happy to address them for you. If the linen or refrigerator issues were significant enough to negatively impact your stay, we would have appreciated the opportunity to have our team address them while you were at the property. We make every effort to respond quickly when guests bring concerns to our attention, and we encourage future guests to contact our team immediately so that we can work to resolve any issue and ensure a comfortable stay.