2 Bed House、Pera、アルガルヴェ。 - 共有プール

Many thanks Nancy, we try to keep the house so is suited to all our guests. Glad you enjoyed your stay. Regards R & M Cook

Many thanks, we are pleased you enjoyed your stay - we try our best to keep the property up to date and as well equipped as possible. Regards R Cook Owner.

Many thanks, we try to maintain the property to provide a good standard and relaxing environment. Regards. R & M Cook

We are pleased you enjoyed your stay in Pera and the house. Regards.

Many thanks for your comments we try to keep the house as tidy as possible to ensure guests can relax as much as possible.

many thanks for your feedback. We cannot get everything right but we try to give what we would expect for ourselves. We are continually updating the house, so we will be having a new dishwasher this year! Glad you enjoyed your stay. Regards R & M Cook

Simone was it the gate or the front door that was troublesome? Please advise and we can get this sorted. Unfortunately ants are always an issue in hot weather and we try ro keep them to a minimum. The kitchen cupboard had been damaged by a prior guest and our maintenance team took longer than usual to respond to the repair request as it was in the high season. Regards R & M Cook

We are sorry the last couple of days were spoilt as the pool pumps had broken and the technicians could not repair them quickly. I am also sorry to hear your daughter suffered a skin infection - I hope she has recovered from this and the compensation we offered covered any medication that she may have required. Regards

Many thanks for your comments Muriel, we are glad you enjoyed your stay and the Algarve. Best wishes and regards R & M Cook Owners Villa O

Ines, once we had received your communication in respect of ants we quickly responded and the cleaners attended the house within a few hours cleaning and treating the house for ants and changing the bed linen and laundry. The cleaners attended again two days later to check and found no more evidence of ants. As we did not have any further report of ants from you we would assume the problem was resolved. The house is set up to accommodate 4 people and there is more than enough crockery and cutlery to service this requirement. Perhaps additional visitors to the house would have put a strain on resources but we do not cater for this event. If the you felt the dishwasher was not loaded enough then perhaps you could have set to half load or eco setting or just washed a few plates by hand in the sink. Leaving food out in any warm climate will attract ants in minutes and leaving plates and dishes in the dishwasher overnight would again attract ants. The Algarve in summer is a very warm climate and ants are a very common occurrence.

Many thanks for your comments we appreciate your feed back and are pleased you enjoyed your stay in Pera.

Thank you for your comments, we are pleased you enjoyed the house and your stay in Pera and the Algarve. Regards.

We are very sorry the pool was out of action during your stay and we hope the compensation we offered enabled you to maybe visit the water park.

Thank you for your comments, we are pleased you enjoyed the house and your stay in Pera. Regards

Many thanks, we are glad you enjoyed your stay. R & M Cook

Many thanks for your comments, we try hard to maintain the property to provide a relaxing environment. Regards R & M Cook

Christine, we are glad you enjoyed your stay we try to offer what we would expect ourselves. Thank you R & M Cook

João, sorry you were troubled with ants but this is unavoidable in hot climates. We only advertise that the TV can receive local channels, however there is the option to attach an HDMI and log on to your own account via the wi-fi. We have ordered a new dishwasher for replacement at the end of this season. Thank you R & M Cook

Thank you for this - we try to provide as much as possible to ensure your best holiday.

Thank you, we try to provide as much as possible to enable our guests to relax.