the property manager was unresponsive to messages sent months ahead of time. when we arrived we were given an apartment that was not as pictured. when i told the man who checked us in we were given the wrong apartment i was told it was a two bedroom and the same layout so it was the same! the apartment we were given was rundown with nasty carpet (the apartment i booked had hard floors and new furnishings). we also booked an apartment with a king bed and queen that could be split into two twins. we got a king and a double and had to ask for a roll away to be brought in and my youngest child ended up sleeping in the living room. there was also supposed to be a tv in the master which was not there. if pictures where of actual apartment we were given i would never have booked at this price. shady practice!