新着！ スリーベッドルームプラスデン、ライトサイドハウスアットシーサイド、1。5ブロックビーチ

Thank you for your review. We were trying a new cleaning service and they had not cleaned the porch - we use a different service now. We do provide extra pillows with varying levels of firmness since guests have different preferences.

A breakdown of the price is provided (by VRBO) before the traveller books a property and the extra guest charge is listed as a separate item. Additionally it is also mentioned on the property page. The guests had ample opportunity to review this and ask questions before they paid for it, but they chose not to do so and raised it as an issue later. During our interaction with them this appeared to be their primary issue. We did not appreciate the veiled suggestions about leaving a bad review if the charge was not refunded. The guest mentioned they had used the grill/propane tank on their first day of stay. On the second day of stay at about 8:35 pm they informed us that the tank needed to be filled. Given that shops were about to close and housekeeping is not on site, we decided it would be best if the guests picked up the tank themselves. Had we been informed earlier, housekeeping would have replaced the tank. We now provide a backup propane tank. To meet safety guidelines for COVID-19 we have cut back on paper products and pantry items. We let guests know ahead of time so they are prepared. We provide sufficient utensils, cookware, cutlery and have not had guests mention this before. If guests are planning on cooking elaborate meals we suggest they bring utensils and cookware that they deem necessary. We try to address issues raised by our guests and most of our guests are a pleasure to interact with - unfortunately we cannot say that for this guest.

We are glad that the guest liked the actual house. Unfortunately, they did not leave the house in a good condition. Housekeeping complained of food splatter on TV screen, and food, dirt and sand everywhere. Guests reported an ant problem after six days of stay. Housekeeping charged extra to clean after they left - this is a first (we have had the same housekeeping team since inception). It is also untrue that they lost their security deposit - we absorbed the extra cleaning charges, since these are trying times for everyone. Along with enhanced cleaning, we have cut back on paper products as a safety measure during the pandemic. However, the guests were provided with sufficient garbage bags (we also dropped off extra - yet they left takeout bags, and used paper napkins strewn around the kitchen), paper towels, and washable kitchen towels. We also continue to provide enough kitchen utensils, knives, cutlery for a beach house, and ask guests to bring anything that they consider essential. Guests are informed ahead of time, so they can be prepared. We are fortunate to have a grocery store within a three minute drive of the house in case guests need to pick up supplies. The drip pan on the BBQ has been replaced, it was not a safety issue. It has been taking longer to replace some parts due to slower mail delivery.