抜群のロケーションにある美しいヴィラ、10X5mプール、Wifi、素晴らしい景色

Thanks so much for taking the time to review your stay at Casa Lucia and great that you adopted the mediterranean system of keeping the shutters closed during the day to keep the sun out and then opening at night for the cool air. This is the most environmentally friendly way to keep a pleasant temperature for sleeping. Yes, we love Tomaz winery. Next time you visit I will give you some more secret wineries and an olive oil tasting farm. I’m sorry for the issues you experienced. Regarding the toilets, they were functional, but while we were waiting for new parts to be installed, the valves on the side of the cistern had to be turned off temporarily after use to avoid continuous water flow — I appreciate your patience with this. As for the WiFi, we believe the data limit may have been exceeded by previous guests streaming or downloading, but we upgraded the system and router by the second day of your stay to ensure a more stable connection. Finally, I’m very sorry to hear that you felt the pool couldn’t be used on your last day. We always aim to maintain the highest standards of water quality, and I regret if it fell short at the end of your visit. It was a delight to meet and host you and we’re grateful for your feedback and hope that the issues did not spoil your holiday enjoyment. With best wishes.

Dear Ursula. With apologies for my late reply to your review. We value all feedback from guests as this helps us prepare for the new season. In response to a couple of your points, we are sorry about the poor condition of the cushions for two pool loungers and some pool towels at the end of the season, we have taken note and will change them this winter. In terms of the pool light being left switched on until 1am, we fully agree with your comment. A previous guest must have requested this unusual time as we normally always have them switched off earlier. We would kindly ask our guests to tell the pool maintenance staff (if around when they visit) or to contact Caroline Hopkins who looks after the property. There is no easy answer to mosquitoes given the outdoor nature of the property other than plug-in mosquito repellent aparatus (which are provided and we find work well as a deterrent), incense or essential oils. All bedrooms and bathrooms are equipped with mosquito nets. And we will certainly be in touch with our Internet provider to see if there is a way to increase the service. Many thanks again for taking the time to review- With kind regards, Anne (Property Owner)

Hi Julia. I'm pleased that you and your group enjoyed Casa Lucia. The temperatures were a bit phenomenal that week! Many thanks for reviewing. All the best Caroline

Hi Jochen. Many thanks for your review. I'm happy that you had a good holiday. Best wishes Caroline

Dear David, We’re sorry your holiday was impacted. Until this summer no-one had ever complained about the house being too hot. However, the weather in Istria this summer was exceptionally hot. In general we find that if the shutters on the south side of the house are kept closed during the day the house remains cool on account of the thick stone walls and tilled floors. For the 2020 season we will ensure that all bedrooms have fans and we’ve taken on board your suggestion and will now provide blankets in addition to sheets and duvets. We’re reluctant to install air con partly because of environmental concerns but primarily because it’s not required 99% of the time. Istria also experienced a particularly wet May which led to an explosion in the mosquito population this summer. We have found the most effective solution to be plug-in vapour repellents (combined with repellent spray when outdoors). A plug-in vapour repellent will now be provided in each bedroom. We do provide an initial supply of basic items like toilet paper, washing-up liquid, dishwasher tablets and the like but find everyone’s requirements and preferences are different and most guests don’t like any foodstuffs to be left behind from the previous guests. Finally, because shade can always be found around the pool by way of the trees and covered terraces we haven’t felt a need to provide parasols. Thank you for the feedback. Graeme (Owner)

We have taken on board your comments about netting and would like to let future guests know that all windows and terrace doors in all bedrooms are now fitted with retractable mosquito/fly screens.