Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
For $16,800 for a week, you would expect much more. The pool was filthy almost the entire stay. It was cleaned one day, Wednesday. The rest of the stay it was filled with sand, because the property around the pool wasn’t leveled correctly. The elevator stopped working within the first hour of rental and wasn’t fixed until two days later. The Wi-Fi was only (barely) usable on the top floor. A recessed light in the kitchen filled up with water and was dripping dark water – we presumed it was waste water from one of the bathrooms in the upper levels. The property manager sent a service person to address the situation. The first person merely unsealed the light fixture, emptied the filthy water and left. The fixture filled again the next day, and again started leaking filthy water into the kitchen. This prompted another service call. This second service call found the problem, a leaking pipe in the wall from one of the toilets on the second floor. The problem was corrected and we were rewarded with no more “****” water dripping into our eating area of our $16k/week rental home. There were no trash cans at the property. After calling the property manager again (at this point it’s probably about 5 calls and three texts within our first 4 days of our stay at the $16k/week rental), we were informed that we would need to walk trash round the block to the trash compactor. With our good fortune, the property manager provided us with another grey cart to fill with trash. Two positives: 1) the kitchen was will appointed with three dishwashers, two ovens and three refrigerators; 2) the property managers were nice and professional.