Mont-Tremblant - Equinoxe 172-10

Thank you for taking the time to share your experience with respect to your stay at the Equinoxe, Jason. We are sorry to learn that there were some elements that fell short of your expectations and we would hope that we can host you again in the future to ensure that your next stay is met with more highlightable mentions of better memories in the future!

Thank you for choosing RVMT for your recent stay, Stephen. We sincerely appreciate the time and effort you took to share your review with us, albeit a bit surprised at the same time given our best efforts to ensure your stay was up to your expectations. As a property management and rental service, we always prioritize transparency in our operations, while also ensuring that our guests have a comfortable and enjoyable stay. We understand that relocating guests to a different property can be inconvenient, especially if it is due to unforeseen circumstances. However, we always strive to make the best out of the situation by offering complimentary upgrades and additional amenities, as well as providing full disclosure about the reasons for relocation. In your case, we were glad to provide you with an upgraded property that not only had more rooms and bathrooms but also maintained the desirable ski-in, ski-out access, albeit we are sorry to learn that it did not meet your aesthetic preferences. We also offered a rebate and a complimentary night's stay to make up for any inconvenience caused. We want to assure you that we always have our guests' best interests in mind, which is why we informed you about the option of penalty-free cancellation if you preferred to find an alternative accommodation. To ensure transparency, we showed you the full space before your stay so that you could make an informed decision on selecting the alternative. Despite our best efforts, we are saddened to hear that your experience did not meet your expectations. As a leading property management service in North America, we continuously strive to exceed our guests' expectations and provide them with the best possible experience. We sincerely hope that your next stay with us will be a better one, and we hope that future guests reading this response will understand our commitment to providing exceptional service. Thank you again for choosing RVMT, and we look forward to hosting you again in the future.